Operations Supervisor - Safari Island Community Center

Sports Facilities Company•Waconia, MN

37d•Onsite

About The Position

The Operations Supervisor for the venue is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.

Requirements

Ability to work with a wide variety of ages from preschool through adult
Knowledge of maintenance and operations is highly desirable
Proven experience in facility management, preferably in a venue or similar environment
Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task and prioritize
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
Must work well with others
Commitment to the safety and wellbeing of others
Must possess a valid drivers license
Must be able to lift 50 pounds waist high
Will be required to stand for extended periods of time
Will be required to work indoors and outdoors year-round
Must be able to work independently in a busy environment
Must comply with safety and health code standards
Facility has intermittent noise

Responsibilities

Provide courteous and friendly service to all guests and staff
Supervise and coordinate daily operations of the venue, including maintenance, scheduling, and facility management
Assist in managing inventory of venue supplies, including maintenance materials, food & beverage items, and equipment
Be responsive to guest concerns and direct to appropriate manager to resolve
Enforce facility policies and procedures
Have general knowledge regarding program options and facility events
Assist other departments as necessary
Ensure correct equipment is available for all games
Monitor operations
Respond to all incidents, accidents, injuries, and altercations as needed
Complete and file corresponding paperwork as necessary
Assist with daily maintenance and upkeep of department equipment
Assigning duties to staff during shifts
Inspect equipment and communicate the need for repairs or replacements to management
Ensure health and safety standards are followed
Responsible for opening and closing of facilities
Communicate to Operations Manager and General Manager on event set and breakdown
Complete special projects, daily assignments, and other duties as directed by management