Operations Supervisor- Mayo Civic Center

ASM Global • Rochester, MN

11d • $65,000 - $68,000 • Onsite

About The Position

The Operations Supervisor is responsible for assisting the Operations Manager and Assistant Manager with the planning, coordination, and execution of Mayo Civic Center’s operational activities. This position provides direct supervision and oversight of the custodial and event conversion teams to ensure that all public and private spaces are cleaned, set up, refreshed, and struck as scheduled, and facility processes are conducted safely, efficiently, and in alignment with Legends Global standards and client expectations.

Requirements

• High School Diploma/GED or equivalent work experience
• A minimum of two years of experience in facility operations, event management, or a related field, with at least one year in a supervisory or leadership role.
• Advanced knowledge of event setup and conversion procedures, custodial standards, and facility maintenance practices.
• Strong supervisory skills with the ability to motivate, coach, and evaluate team performance.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.
• Ability to speak, read, and write in English.
• Strong organizational and time management abilities; capable of managing multiple projects simultaneously.
• Ability to adjust to event request changes from managers or event needs as they occur.
• Solid working knowledge of computer applications: Microsoft office, timekeeping systems.
• Knowledge of OSHA, ADA, and other safety regulations.
• Ability to lift up to 50 lbs, stand or walk for extended periods, and work irregular hours including overnights, evenings, weekends, and holidays as required.
• Commitment to integrity, professionalism, confidentiality, and exceptional customer service.
• Demonstrate a positive attitude and a willingness to learn.

Responsibilities

• Oversee and participate in daily facility operations, including but not limited to event setups, conversions, and custodial functions, ensuring compliance with task prioritization lists, event orders, timelines, and facility standards.
• Review event requirements and coordinate with Event Managers, Production, Food and Beverage Operations, and Maintenance / Engineering teams to confirm logistics and timelines.
• Supervise and participate in all large-scale or complex set-ups, strikes, and conversions.
• Maintain quality assurance standards through regular facility inspections and operational checklists.
• Support the Operations Manager and Assistant Manager in developing and enforcing policies and standard operating procedures (SOPs).
• Supervise Operations full-time and part-time staff, and contracted labor during event conversions and custodial shifts.
• Participate in the training, evaluation, and development of staff.
• Assist with scheduling, timekeeping, and attendance monitoring to ensure adequate coverage for all operational needs.
• Serve as a key liaison both with internal departmental staff, as well as amongst other Facility departments, to ensure consistent communication, staff oversight, and high-quality service delivery across all operational areas.
• Perform various duties to ensure the day-to-day operations of the facility are met. These include, but not limited to loading/unloading delivery trucks, transporting trash and waste to proper disposal area and replenishing supplies.
• Promote a culture of safety, accountability, and teamwork among operations staff.
• Monitor and report any facility maintenance issues or damages to the appropriate personnel.
• Assist in the preparation and management of the department’s supply purchasing and inventory control.
• Maintain accurate records of work orders, event reports, labor hours, and operational metrics.
• Ensure compliance with OSHA, ADA, and Minnesota Fire Code regulations and Legends Global safety policies.
• Oversee the proper handling and storage of hazardous materials and maintain required documentation (SDS, training records, permits).
• Partner with facility leadership to support sustainability initiatives, including recycling, waste reduction, and energy efficiency.
• Respond to facility and event emergencies, coordinating with internal teams and external agencies as necessary.
• Foster effective communication and collaboration with internal departments, clients, and event promoters to ensure successful event execution.
• Participate in pre-event meetings, walkthroughs, and post-event evaluations.
• Build and maintain positive working relationships with 3rd party staff, vendors, and One Roof partners.
• Participate in the building’s Manager on Duty program.
• Work extended and/or irregular hours including; mornings, days, nights, weekends and holidays, as needed.
• All other duties as assigned.

Benefits

• Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees