Operations Supervisor - PS DFW

Extime PS LLC • Dallas, TX

2d

About The Position

This is a role for a dynamic, quick thinking, team-oriented person looking to advance to a leadership position in the PS DFW Operation. The Operations Supervisor will be on the floor, aiding in real-time feedback for other associates and assisting with customer service challenges. The Operations Supervisor will become proficient in the PS operation, working across all departments as they are an extension of the Operations Manager(s) on Duty.

Requirements

• Experience as a Senior Operations Associate or Senior Member Associate required or Control Room Associate, and/or previous Supervisory experience required.
• Currently holding a Customs and Escort icon on SIDA badge preferred.
• Prior supervisory/leadership experience desired.
• Able to take direction well and apply feedback.
• Executes current role and evolving standards with precision.
• Strong written and verbal aptitude to guide operational staff in a positive and effective manner.
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Nice To Haves

• Currently holding a Customs and Escort icon on SIDA badge preferred.
• Prior supervisory/leadership experience desired.

Responsibilities

• Supervise on the floor to ensure proper support for each day of operations.
• Enforce standards of service and operational SOPs.
• Partner with MODs to resolve EAST/customer service issues and conduct outreach.
• Continue to train new associates as needed (MA, OA, Host).
• Partner with MODs to resolve employee relations issues.

Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• 12 PTO Days / 6 Paid Sick Days Prorated Annually
• Monthly Health & Wellness and phone reimbursement
• Paid training
• A great career path with promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees