Supervisor, Operations

Roadrunner•Mount Juliet, TN

20h•Onsite

About The Position

Roadrunner Freight is an LTL industry leader, revolutionizing the industry with significant investments in technology, a culture of continuous improvement, and intelligent and efficient direct routing. As a long-haul, metro-to-metro LTL carrier, Roadrunner offers more direct routes than any other nationwide Less-than-Truckload carrier in the United States, with a nationwide presence, terminals across 40+ markets, and more than $400 million in revenue. The company is growing and seeking a highly motivated Operations Supervisor to join its team. The Operations Supervisor is responsible for supervising dock operations and off-hours Customer Service, operating within division or department policy guidelines using independent judgment to achieve assigned objectives. The company emphasizes a work experience built on culture, core values, sustainability commitment, and recognition programs, valuing self-disciplined, hard-working, curious, trustworthy, humble, and truthful employees who collaborate and make a difference.

Requirements

Bachelor’s degree (B.A.) from a four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
Relies on written and verbal communication.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employers of the organization.
Communicates internally with all corporate office staff, and externally with service centers, linehaul contractors, law enforcement and customers.
Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
Experience supervising the selection, training, development, and appraisal of personnel.
Average typing, filing and ten key skills.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Hazardous Materials Handing Certified.
Forklift certified.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
Ability to prioritize tasks.
Ability to handle multiple tasks and projects simultaneously.
Ability to prioritize, organize, and delegate assignments.

Nice To Haves

Knowledge of AS/400

Responsibilities

Supervise and coordinate dock operations and personnel, including load planning, local and line haul deliveries, equipment and contractor utilization, OS&D procedures, sales, rating, billing, customer service, employee payroll, and office operations.
Maintain a clean, safe work environment.
Assist in all service center and employee safety issues and ensure compliance with governmental regulations.
Assist local and line haul contractors with coordinating loading and unloading, equipment lease agreements, DOT qualifications and requirements, manifest approval and settlements, deliveries, and operation procedures.
Ensure load quality, timely computer data entry, proper paperwork procedures, service center and freight security, and correct freight routing.
Review daily service center operating costs to manage service center profitability and budgeted cost attainment.
Provide supervision to staff through motivation, direction, review of, and feedback on performance.
Participate in proactive team efforts to achieve departmental and company goals.
Provide leadership to others through example and sharing of knowledge.
Trace and update freight information and paperwork.
Assist with various positions and forklift operations in the absence of employees.
Operate within division or department policy guidelines using independent judgment in achieving assigned objectives.