Operations Supervisor

Broadway National Inc • Hauppauge, NY

32d

About The Position

Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.

Requirements

• Bachelors degree preferred, however equivalent combination of education and experience will be considered
• Proven experience in a supervisory role
• Demonstrate customer service skills, excellent phone etiquette a must
• Problem solving and decision making skills
• Strong leadership skills with the ability to motivate and develop a team
• Strong verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Pro-active, organized & detail oriented
• National retail & facility maintenance experience preferred
• Experience working with & managing sub-contractors

Nice To Haves

• National retail & facility maintenance experience preferred

Responsibilities

• Receiving and managing all incoming call inquiries, creating work orders, and dispatching services accordingly
• Oversee daily activities and ensure that operations run smoothly, efficiently and according to company standards
• Accept and enter all new works order that get sent from client
• Assist in work order distribution to Operations Coordinators
• Review, validate, and submit the team’s customer proposals in a vetted and consistent fashion
• Produce and distribute detailed reporting and instruction to facilitate the completion of jobs per client expectations
• Correspond with clients daily/weekly to ensure expectations are met
• Ensure workflows are followed correctly, identifying bottlenecks or inefficiencies.
• Identify and troubleshoot operational issues/escalations, working with management to resolve problems to improve job flow
• Implement solutions with management to improve processes and increase productivity
• Partner with management to lead, train and mentor team members, providing guidance and support
• Ensure team is on schedule and produce outflow of work timely
• Develop and strengthen the trust and relationship with team members

Benefits

• Medical, Dental and Vision
• Company paid Group Term Life Insurance
• 401 (k) Retirement savings plan (company match)
• Paid vacation, sick/personal time and floating holidays
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level