Operations Supervisor

JLL•Madison, WI

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This role involves directing and supporting daily operations to ensure safe, efficient, and cost-effective delivery of services to clients and building occupants. You'll provide direct support to field operations, track performance metrics, and collaborate with other Operations Managers to ensure consistency across regions while utilizing specialized talents to streamline projects and processes. This position plays a crucial role in maintaining operational excellence and contributes directly to JLL's commitment to delivering exceptional facility management services.

Requirements

High School diploma or equivalent
Seven (7) years of technical experience in building engineering with strong background in packaged HVAC equipment repair, refrigeration, and maintenance
Strong organizational and management skills with ability to multi-task
Valid Driver's License
Universal EPA certification
Excellent interpersonal and supervisory skills with strong emphasis on customer service
Strong analytical ability and detail-oriented approach

Nice To Haves

8+ years of relevant technical experience in building engineering
Proficient in Word, Excel, and other Microsoft Office Suite programs
Experience with overall HVAC system design and applications
Excellent business writing and verbal communication skills
Ability to function effectively in dynamic work environments
Customer/client focused mindset with ability to accept and manage change

Responsibilities

Communicate owner/landlord processes to ensure full understanding by engineers and contractors performing building infrastructure work
Identify and execute updates and implementation of policies, procedures, and best practices
Identify safety hazards and work with EH&S and account management teams to remediate risks, ensuring a safe environment for staff
Manage refrigerant purchases and tracking for compliance and cost control
Gather information for business reporting purposes and track SLA performance
Track work orders in Corrigo and manage NTE (Not to Exceed) limits in work orders
Oversee operation, staffing, performance, and development of technical teams, including performance reviews and compliance with policies and training
Participate in recruiting, interviewing, and onboarding of technicians