Operations Supervisor

FORTUNE SOCIETY INC•New York, NY

10d•$65,000 - $70,000•Onsite

About The Position

Under the supervision of the Project Director, Pathway Home 5, the Operations Supervisor (Team Leader) provides guidance and direct supervision to the team of Group Facilitators, Case Managers and the Data Entry Assistant/Driver. The Operations Supervisor (Team Leader) will be responsible for supporting the Project Director with overseeing the successful implementation of the US DOL Pathway Home 5 contract and the achievement of all milestones during the contract period. The Operations Supervisor (Team Leader) is assigned to manage service delivery in facilites and our main service center office in Long Island City, Queens.

Requirements

Bachelor’s degree in Sociology/Social Work/Criminal Justice/Public Administration or other life/professional experience equivalent to a Bachelor’s degree.
A minimum of two years of experience in management capacity, with at least four years working in social service, criminal justice or workforce programming.
Skilled communicator who can liaise interdepartmentally, as well as with community partners and stakeholders.
Strong administrative and organizational skills.
Strong written, verbal and public speaking skills.
Excellent computer skills, including the ability to write reports and enter data into a database.
Ability to maintain composure and patience in challenging circumstances.
Ability to work a flexible schedule.
Proficiency in Microsoft Office Suite applications, including Excel, Outlook and Office 365.
Ability to work independently and on a team.
Ability to secure NYS DOCCS and NYC DOC volunteer services clearance.
Experience and/or desire to work with a culturally diverse population

Nice To Haves

Bilingual (English/Spanish) preferred.
Experience working in correctional setting and reentry preferred.
Relevant personal experience is a plus.

Responsibilities

Program Leadership Provide administrative support, training, supervision and programmatic guidance to the staff, while ensuring the delivery of quality services to participants, ensuring goals are met for the Pathway Home 5 program.
Assist the Project Director with program operations in the facilities and in the community, including discharge planning, career development workshop participation, hard skills participation, fellowship completion and support with direct placement services.
Work closely with other key staff who play an important role in implementing the program.
Support the Director with administrative duties including but not limited to, hiring and onboarding new staff, creating program operation calendars, designing coverage schedules, approving timesheets and completing performance evaluations.
Act as a liaison with DOCCS and DOC staff, community organizations, government agencies, and funders.
Assist with coverage whenever the Project Director is out of office.
Supervise, support and train Group Facilitators, Case Managers and Driver with a goal towards skill set development.
Ensure the delivery of a structured Cognitive Behavior Intervention-CBI Workshop curriculum tailored for the individuals who will be returning to the community within 20 - 270 days.
Ensure quality of service delivery by routinely monitoring staff at multiple sites, reviewing their data weekly and ensuring data has been entered and recorded in all database systems.
Support with the coordination of Hard Skills implementation and instruction in-facility and be the point of contact with the vendor.
Ensure discharge plans and coordination of post-release employment support is completed and accurate, conducting monthly audits.
Support the Project Director and Group Facilitators with oversight of a three-week, pre-post-release Cognitive Behavior Intervention – CBI, Career Development Workshop, assist mock interviews, resumes.
Oversee case management services, including referrals to wrap-around services in other departments, vocational training, transitional employment opportunities and direct placement support services.
Ensure all assessments are completed during the post-release workshop week to follow up on goals outlined during pre-release assessment.
Support the staff in developing an extensive base of referral partner agencies that provide services in the community such as substance use treatment, mental health treatment, and others essential service.
Coordinate service provision post release with the community-based Education and Employment Services team.
Continuously seek new resources and opportunities to support the needs of clients.
Support Project Director with data collection, ensuring for accuracy and completion, to assess program effectiveness and inform strategic adjustments.
Ensure required data is entered accurately and in a timely manner into Fortune’s agency-wide database, Caseworthy and US DOL’s WIPS database system.
Work with Data Analyst to ensure data is accurate prior to submitting reporting to the funder and including data on internal Critical Indicator (CI) reporting.
Ensure accurate and timely reporting to stakeholders and funders.