Operations Supervisor

JLL•Bradley, IL

11d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What This Job Involves: As the Day Shift Operations Supervisor, you will direct and support daily facility operations to ensure safe, efficient, and cost-effective service delivery to clients and building occupants. This role combines leadership responsibilities with technical oversight of building systems maintenance and repair activities. You'll supervise technicians who handle various facility systems including electrical, HVAC, plumbing, carpentry, painting, grounds, and landscape services. This position requires coordinating work schedules, monitoring performance, implementing best practices, and maintaining safety standards. You'll serve as the critical link between management, technical staff, and customers while ensuring all work is documented properly in SAP and follows established procedures.

Requirements

High school diploma or equivalent
Strong analytical abilities
Excellent organizational and management skills
Ability to function effectively in a dynamic work environment
Skilled at multi-tasking and working both independently and in teams
Excellent interpersonal and supervisory skills
Strong customer service orientation
Strong written and verbal communication skills with leadership ability
Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel)
Flexibility with daily/weekly work schedules
Physical capability for frequent walking, climbing, bending, kneeling, lifting, and driving

Nice To Haves

Two years of trade school in electrical system design, refrigeration, HVAC, building maintenance, or related field
5+ years of technical experience in facility/plant engineering maintenance
3+ years of supervisory experience
Experience with HVAC systems, fluid handling/pumping, and mechanical systems
Knowledge of carpentry, welding, and electrical systems
Familiarity with facility code requirements and standards
Experience with SAP CMMS or similar enterprise management systems
Background in commercial or industrial facility operations
Knowledge of preventive maintenance scheduling and implementation
Experience managing contractor relationships

Responsibilities

Supervising technicians responding to facility maintenance and repair needs
Creating, reviewing, and closing work orders in SAP
Coordinating daily work activities and special projects
Overseeing technician work schedules and making assignments
Performing field checks to verify quality and completeness of work
Procuring necessary materials and supplies
Documenting work progress and results
Ensuring technicians have proper information and materials to complete assignments
Communicating processes and procedures to technicians, engineers, and contractors
Identifying safety hazards and working with HS&E to implement remediation plans
Gathering information for business reporting purposes
Interacting with customers to coordinate work and communicate about projects
Ensuring technicians follow SOPs and comply with standards
Supporting the performance and development of technical team members
Implementing updates to policies, procedures, and best practices
Working a 2-2-3 schedule