Operations Supervisor

Anytime Home And Pet Service•Norfolk, VA

10h

About The Position

The Operations Supervisor is responsible for overseeing the day‑to‑day operations of the company across commercial cleaning, residential cleaning, and pet services . This role ensures schedules run smoothly, clients are supported promptly, staff are directed effectively, and operational issues are resolved quickly and professionally. This position requires strong problem‑solving skills, quick decision‑making, leadership ability, and flexibility , with occasional travel throughout the service area to assist staff or resolve issues as needed.

Requirements

Strong problem‑solving and quick-thinking ability
Excellent organizational and time‑management skills
Leadership experience with the ability to coach, guide, and hold team members accountable
Comfortable handling client concerns and high‑pressure situations
Strong communication skills, both verbal and written
Ability to multitask and shift priorities as needed
Willingness to travel and be hands-on when required
Reliable transportation is required.

Nice To Haves

Operations or supervisory experience in cleaning, service-based, or pet care industries
Experience with scheduling, invoicing support, and client service platforms
Familiarity with Thumbtack or similar lead‑generation platforms

Responsibilities

Ensure daily and weekly schedules are accurate, complete, and properly staffed
Confirm that the Assistant Operations Manager is fully informed of her daily schedule and specific tasks
Assist Scheduling Coordinator(s) with resolving scheduling conflicts and addressing overdue invoices
Step in to support scheduling needs during high‑volume periods or when coverage is needed
Direct incoming client inquiries to appropriate lower management for handling
Personally handle client inquiries when management is unavailable or issues are escalated
Actively manage and respond to leads on Thumbtack , ensuring quick response times
Pursue refunds for any Thumbtack inquiries that do not convert into booked services
Actively market the business across all service lines: Residential cleaning Commercial cleaning Pet sitting and dog walking
Seek new clients through online platforms, outreach, and local opportunities
Support growth initiatives and help maintain a strong local presence in all service areas
Take ownership of operational problems and resolve issues efficiently
Step in personally when situations require hands-on leadership or escalation
Travel to job sites when necessary to assist staff, address client concerns, or correct service issues
Evaluate team performance and identify employees who may need additional training or support
Implement coaching, guidance, or structured improvement plans (e.g., a performance rating or “three‑star” improvement policy)
Make staffing recommendations, including: Additional hiring Reassignment of workload Termination when improvement goals are not met
Help ensure the team is supported, productive, and aligned with company standards
Typically not required to work nights, but must participate in a rotation with the Assistant Manager and ownership to ensure evening coverage when issues arise
Remain reachable during assigned rotation periods to respond to urgent matters
Maintain clear communication with FSMs from Citywide
Relay any information provided by the Night Manager to the appropriate team members
Ensure continuity between daytime and nighttime operations
Initiate purchase orders for supplies needed within the service area
Coordinate with: Assistant Operations Supervisor , who tracks inventory levels Night Supervisor , who relays supply needs for commercial accounts handled at night