Operations Supervisor

PROMESA R.H.C.F. • New York, NY

4h

About The Position

The Operations Supervisor provides overall supervision and support in the program elements to ensure the timely execution of facility schedule, safety, and client living/services. Provide supervision of Operation Aide staff. The Operations Supervisor position requires an individual who consistently works to improve the activities of daily living skills of clients, ensures the residential program is running as well as it possibly can, ensures services meet the expectations and needs of the clients and staff, and maintains the program supply inventory (client needs and client cleaning supplies). This individual is responsible for the oversight and implementation of systems and allocation of resources for the purpose of updating and maintaining the operational functions of the program, to the highest standards.

Requirements

• High School Diploma required.
• Minimum of Five (5) years’ experience in OASAS program. Experienced in Residential settings preferred.
• Minimum of Five (5) years’ experience in managerial positions
• Must obtain Mandated reporter (2 hours) prior to hire date. o Website info: https://nysmandatedreporter.org/TrainingCourses.aspx
• Obtain within six months of hire: Supporting Recovery with Medications Addictions Treatment (MAT)
• Obtain within thirty days of hire: Screening, Brief Intervention and Referral to Treatment CASAC Canon of Ethics (6 hours) Confidentiality related to 42CFR (3 Hours)
• Strong leadership and excellent organizational and communication skills
• Experience in staff training and development
• An understanding of funding and industry regulations and a track record of meeting compliance standards
• Ability to work with a strong team of professionals and in a culturally diverse environment
• Ability to multitask and to work and function under pressure
• Must have excellent customer service skills and able to develop internal and external resources and relationships.

Nice To Haves

• Bachelor’s Degree preferred.
• Experienced in Residential settings preferred.

Responsibilities

• Supervise Operations Aides and has authority to hire, promote, discipline, and terminate employees.
• Participate in the ongoing review and annual evaluation of staff performance; including completion of annual talent reviews.
• Conduct routine supervision of staff and ensure proper documentation reflected for all meetings.
• Coordinate and verify client movement with operations aides and counseling staff.
• Ensure clients participate in chores. Work with operations aides to provide client community assignments.
• Document status of facility in the communication logbook and through the monthly facility inspection process.
• Monitor client conduct and overall behaviors during their shift.
• Coordinate with admissions and program director for client room changes, group room assignments, and community space activities.
• Assist with conducting searches for contraband or unapproved items, according to the established organizational policy.
• Conduct and maintain inventory of supplies including but not limited to, linen, toiletries, clothing, etc.
• Assist with new client orientation to the facility.
• Coordinate client community assignments, including assigning chores and working with floor captains.
• Assist with rounds on a regular basis to assess clients behavior and ensure their ongoing safety, and the cleanliness of the facility. Report any room needs to the facilities manager though a work order.
• Participate in weekly House Meetings with the clients to discuss and address any needs or issues.
• Participate in various meetings (daily huddle, case conferences, multidisciplinary team meeting).
• Develop coverage schedule and ensure coverage is obtained for all operations shifts.
• Work alongside the facilities team to address any concerns with client rooms or common spaces.
• Ensure all incidents are reported upon discovery, following the incident reporting policy and protocols.
• Assist the Program Director to address and investigate client and staff complaints
• Identify training needs, professional development, and assist the Program Director to organize onsite and offsite training opportunities for professional development of Operations Aides.
• Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment
• Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols
• Provide assistance and follow-up in regards to critical incidents with clients
• Ensure the following is in compliance according to established protocols: facility inspections, emergency drills, etc.
• Other duties as assigned.

Benefits

• Acacia Network provides a comprehensive and competitive benefits package to our employees.
• In addition to a competitive salary, our benefits include medical, dental, and vision coverage.
• We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance.
• We prioritize the well-being of our employees both professionally and personally.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED