Operations Supervisor; Lakewood Navigation Center

Volunteers of America - Colorado•Edgewater, CO

35d•$60,000 - $65,000•Onsite

About The Position

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran's efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor's efforts to become self-sufficient and reach their full potential. The Operations Supervisor for the Lakewood Navigation Center is responsible for overseeing all aspects of the Center's daily operations. This role works closely with the Program Supervisor to ensure that policies and procedures are implemented in a safe, respectful, and trauma-informed way. The Lakewood Navigation Center serves 103 unaccompanied individuals in a congregate shelter setting, providing embedded support services tailored to client needs. Key responsibilities include Program Oversight: Ensure appropriate staffing structures are in place for Housing Case management, review best practices with staff, oversee staff training, and maintain the safety of both personnel and the facility. Program Development: Create and refine systems in response to evolving program outcomes and establish policies and procedures that support effective and equitable service delivery. Develop and maintain robust wrap around services on site to transform lives and permanently move people out of homelessness. Grant Management: Oversee grant-related activities, ensuring timely and accurate reporting to funding entities. Community Engagement: Represent VOA Colorado programming within the community, identify emerging needs, and lead initiatives that promote collaborative community practices. Additionally, this position participates in the on-call rotation for shelter management ESSENTIAL DUTIES AND RESPONSIBILITIES The Operations Supervisor ensures the smooth and safe operation of the Lakewood Navigation Center, supporting trauma-informed, respectful service delivery in collaboration with the Program Supervisor. Key responsibilities include: Operational Oversight: Manage 24-hour facility operations by scheduling and supervising direct, contract, and support staff. Ensure the facility is clean, orderly, and consistently "tour ready." Staff Management: Lead recruitment, onboarding, training, and evaluation of staff and volunteers. Coordinate relief staff hiring and training with shelter project Supervisors. Support inclusive team meetings and ongoing professional development. Safety & Crisis Response: Oversee safety protocols for guests and staff. Ensure crisis intervention and trauma-informed care practices are in place. Resource Coordination: Ensure guests have access to meals via VOA Kitchen. Order necessary supplies (office, food, cleaning) and maintain inventory. Compliance & Documentation: Monitor staff for accountability for program components and ensure accurate documentation across required databases. Support policy development, implementation, and compliance. Community & Administrative Engagement: Represent VOA in community settings, assist with budgeting, monitor expenses, and support grant reporting and proposal development. Collaboration & Support: Work closely with the Program Supervisor to delegate tasks, maintain service quality, and ensure staff have access to referral resources. Professional Standards: Attend training, meetings, and workshops. Uphold the Social Work Code of Ethics and maintain consistent attendance. Additional Duties: Participate in on-call rotation, cover duties of the Program Supervisor when absent, and perform other duties as assigned.

Requirements

Bachelor of Arts degree in human services, or a closely related field or related experience.
Two years of direct experience (paid or volunteer) working with people experiencing homelessness and behavioral health needs.
Two years of direct experience in program design, implementation, monitoring, budgets, and reporting skills.
Two years of supervisory experience.
Knowledge of community-based resources for people experiencing homelessness.
Complete program credentialing process, including criminal and civil background checks within 30 days of hire.
Willing to obtain first aid, automated external defibrillators, and cardiopulmonary resuscitation certifications.
Expert written, oral, and interpersonal communication skills.
High level of competency working with Microsoft Office suite and cloud-based applications.
Strong time management and prioritization skills.
Experience working both independently and in a team-oriented, collaborative environment.
Strong organizational skills.
Models core culture attributes of Volunteers of America Colorado that include "AIRS" (Accountability, Integrity, Respect and Service).
Models and pursues with vigor Volunteers of America Colorado three strategic critical virtues of HHS (Hungry, Humble, People Smart).
Ensures equitable and inclusive services. Ensures that participant(s) has an active voice in programming.
Possesses genuine empathy and compassion.
Open to receiving and providing feedback focused on conflict resolution.
Adaptable.
Must be able to drive between programs and community meetings.
May be required to cover shifts at residential programs.
Ability to quickly and safely go up and down stairs regularly throughout the shift to complete perimeter checks, and quick/effective responses in cases of an emergency.
Must be able to lift up to 50 lbs. a few times per day.
Must be able to auditorily and visually supervise the milieu.

Nice To Haves

Master of Arts Degree in related field.
Five years' experience in developing and evaluating programs, managing a budget, coaching staff, developing effective teams, setting, and achieving strategic objectives.
Bilingual English and Spanish.

Responsibilities

Manage 24-hour facility operations by scheduling and supervising direct, contract, and support staff.
Lead recruitment, onboarding, training, and evaluation of staff and volunteers.
Oversee safety protocols for guests and staff.
Ensure guests have access to meals via VOA Kitchen.
Monitor staff for accountability for program components and ensure accurate documentation across required databases.
Represent VOA in community settings, assist with budgeting, monitor expenses, and support grant reporting and proposal development.
Work closely with the Program Supervisor to delegate tasks, maintain service quality, and ensure staff have access to referral resources.
Attend training, meetings, and workshops.
Participate in on-call rotation, cover duties of the Program Supervisor when absent, and perform other duties as assigned.