Daniel L. Ritchie Center for Sports & Wellness Operations Supervisor

University of Denver•Denver, CO

1d•$21 - $22

About The Position

The position coordinates the daily Ritchie Center operations responsibilities for the shifts assigned that include: supervision, communication, and completion of assigned responsibilities with shift part-time staff including, but not limited to: set-up/breakdown of venues/programs/events, supervision of venues/programs/events/services, cleaning and organizing of parking/venues/storage spaces/support areas, completion of preventative maintenance/safety/quality tasks, collection of headcounts/feedback/documentation/surveys, and a proactive approach to creating and maintaining a safe, respectful, and enjoyable environment within each of the Daniel L. Ritchie Center for Sports & Wellness venues. This is a non-benefited position not to exceed 1,000 hours in a calendar year.

Requirements

Must hold current certifications in American Red Cross CPR for the Professional Rescuer and Healthcare Provider/AED and First Aid
Flexible schedule; hours include mornings, evenings, weekends, holidays and summer if available (minimum of 7 weekday hours or two shifts per week)
The ability to effectively monitor and communicate to members, guests, and staff
Punctuality, accuracy, and the ability to meet deadlines
Good oral and written communication skills; strong attention to detail
Weekends scheduled on a rotating basis (not included in 7 weekday hours)
Current Employee for the Division of Kennedy Mountain Campus, Wellness, & Recreation
Valid CPR/FA/AED Certification
Ritchie Center Safety Training
University of Denver Minors Training
Must be capable of lifting up to 50 lbs.
Must be able to stand for extended periods of time.
Must be able to walk four flights of stairs.

Nice To Haves

At least one academic quarter of KMCWR employment with a positive review is preferred, but not required

Responsibilities

Supervise, coordinate, and promote the teamwork of Ritchie Center shift staff (service, facility, program, event) to maximize the customer experience of students, members, and guests within all venues of the Daniel L. Ritchie Center for Sports & Wellness
Knowledge of the emergency response plan and demonstrated ability to coordinate correct responses and completion of the appropriate documentation during accidents and incidents
Understand, demonstrate, and be able to coach Ritchie Center staff in the areas of customer experience management, service above self, and position core responsibilities
Coordinate and complete shift set-up/changeover/teardown of parking, venues, support areas, programs, events, and services
Perform shift tasks including, but not limited to facility access control, hourly headcounts, door checks, crowd management, enforcement of guidelines and procedures, facility/equipment inspections, housekeeping and stick level inspections, customer service issue resolution
Maintain thorough knowledge of and monitor proper equipment use; accurately follow directions and diagrams; ensure the completion of responsibilities in a timely fashion
Complete training and regularly utilize the following software programs: RecTrac, iEBMS, MS Teams, SubItUp, and Connect2
Maintain a strong knowledge of and enforce all guidelines and procedures
Handle conflict or stressful situations in a calm, professional manner and help provide solutions to situations.
Attend all staff meetings, in-services, and trainings
Be an active representative of the Division of Kennedy Mountain Campus, Wellness, & Recreation at all times