Rochester, NY - Operations Supervisor - Transit

WeDriveU•Rochester, NY

About The Position

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities. Job Description: The Operations Supervisor will report to the General Manager and is responsible for actively facilitate communications between the the dispatchers and the internal Operations Team to ensure the service is running at top notch. Schedule: Monday–Friday, 1:30 PM to 10:00 PM

Requirements

Strong working knowledge of Google Workspace and MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
Strong leadership skills and interpersonal skills
Strong organizational and group presentation skills
Well-developed multi-tasking and time management skills
Ability to provide direction, coaching and mentoring to employees while creating an environment that encourages and values input and feedback
Ability to respond to unanticipated events to ensure excellence in customer service.
High school diploma or GED required.
Licensed Class B driver (Passenger and Air brakes endorsement)

Nice To Haves

3 years Supervisor experience in Transportation industry
Bachelor's degree
Air brakes certificate

Responsibilities

Work cross-functional with dispatch to resolve on-the-ground issues.
Be a liaison between management, dispatch, and drivers.
Support operations in problem solving.
Help drivers locate and troubleshoot vehicles.
Help drivers troubleshoot intermittent software issues.
Check-in new vehicles and prepare for service.
Check-out vehicles for retirement.
Support operations team by maintaining employee and vehicle documentation.
Distribute documentation to drivers and communicate information down the chain.
Monitor driver performance KPIs and report findings.
Communicate vehicle maintenance needs to Fleet.
Co-ordinate vehicle movements and usage
Maintain bus hardware and inventory.
Assist operations and fleet management with monthly and quarterly audits.
Provide training to drivers (as needed)
Support the company policy and procedures and work with operations to enforce yard policy and procedures.
Support the Operations Manager as needed
Additional duties and responsibilities may apply.