Operations Supervisor

KW Property Management Careers•Hollywood, FL

10h•Onsite

About The Position

Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As the key employee liaisons between the client and KWPM services & internal support staff, the Operations Supervisor must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the administrative and operational functions of the Company/Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills. Operations Supervisor role is during evening and weekend hours. Maintain common areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view or impeding access to Front Desk and/or Concierge equipment, references or other tools. Ensure all new employees complete on-site orientation with their department supervisor and reports on completion to the General Manager. Keep employees motivated and engaged per company standards through training and development. Provide leadership support to team members so that they have been given the tools and resources to meet and exceed expectations. Promptly communicate resident and guest concerns to Management Office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office. Respect resident and guest privacy, perspective, priorities, time and resources. Evaluate the efficiency of day-to-day procedures and apply improvements. Oversee the Front desk, Valet operation, and ensure all areas associated with groundskeeper and housekeeping areas are aligned with community expectations Revise and/or formulate standards/policies to meet the buildings needs and promote their implementation. From a security standpoint, walk common areas ensuring rules and regulations are followed. Report any security concerns to the management office. Be capable of identifying and implementing change within the team. Front Desk scheduling Make recommendations to the Management Office on capital improvements to the condominium building to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. Because of the fluctuating demands of the daily operations, it will be necessary each employee is able to perform a multitude of distinct functions in all the departments; therefore, as an essential part of the position, the expectation is that all team members assist where needed to ensure the member expectations are exceeded. Competencies; Problem Solving abilities and able to dissolve conflict between members, vendors and staff Leadership with an emphasis on teamwork Time Management and computer proficient in Microsoft Office with the ability to learn other programs Strong communication skills; the ability to convey and articulate ideas and directives in a professional manner. Ability to review and understand budgets

Requirements

Prior experience in a related position; a minimum of 2 years’ experience
Working knowledge of computer and associated programs; MS Office Suite
Ability to multi-task, set, and manage priorities
Excellent communication and listening skills in order to interact with a diverse and multi culture population
Must function in team organized environment
High School Diploma, Undergraduate Degree and/or Work Equivalent
Problem Solving abilities
Leadership with an emphasis on teamwork
Time Management
computer proficient in Microsoft Office with the ability to learn other programs
Strong communication skills; the ability to convey and articulate ideas and directives in a professional manner
Ability to review and understand budgets
Ability to work in outdoor conditions of rain, cold, heat and humidity is a requirement

Responsibilities

Maintain common areas in a professional and a presentable condition
Ensure all new employees complete on-site orientation with their department supervisor and reports on completion to the General Manager
Keep employees motivated and engaged per company standards through training and development
Provide leadership support to team members so that they have been given the tools and resources to meet and exceed expectations
Promptly communicate resident and guest concerns to Management Office
Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office
Respect resident and guest privacy, perspective, priorities, time and resources
Evaluate the efficiency of day-to-day procedures and apply improvements
Oversee the Front desk, Valet operation, and ensure all areas associated with groundskeeper and housekeeping areas are aligned with community expectations
Revise and/or formulate standards/policies to meet the buildings needs and promote their implementation
From a security standpoint, walk common areas ensuring rules and regulations are followed
Report any security concerns to the management office
Be capable of identifying and implementing change within the team
Front Desk scheduling
Make recommendations to the Management Office on capital improvements to the condominium building to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities
assist where needed to ensure the member expectations are exceeded
dissolve conflict between members, vendors and staff