OPERATIONS SUPERVISOR

Club Champion•Willowbrook, IL

53d

About The Position

The Operations Supervisor is an experienced leader responsible for managing a team of operational staff in a fast-paced, performance-driven environment. This role balances people leadership with operational performance, ensuring accountability, KPI achievement, and continuous improvement. The supervisor fosters collaboration across departments and promotes a culture of communication, integrity, and teamwork to support overall company success.

Requirements

Proven ability to manage performance, hold individuals accountable, and track results through KPIs.
Strong knowledge of operational processes in one or more areas (Production, Quality, Shipping, Inventory, or similar).
Demonstrated ability to work effectively with individuals at all levels in a collaborative, cross-functional environment.
3-5 years of supervisory experience leading teams in an operational environment is preferred but not required.
Associate or bachelor's degree in business, Operations, or related field preferred but not required.
Leadership & Coaching - Inspires, motivates, and develops team members.
Accountability - Holds self and team members responsible for meeting expectations and KPIs.
Communication & Feedback - Provides clear, constructive, and timely communication.
KPI Tracking & Analysis - Monitors and interprets metrics to drive performance.
Process Improvement - Identifies and implements changes to enhance efficiency and accuracy.
Conflict Resolution - Addresses issues directly and constructively.
Technical Proficiency - ERP systems (NetSuite), Power BI, Excel, and standard MS Office tools (Word, Teams, Outlook).
Soft Traits - Adaptability, integrity, teamwork, detail orientation, and strong leadership presence.

Responsibilities

Supervise daily operations and ensure established goals, standards, and KPIs are met.
Monitor compliance with company procedures, safety requirements, and operational policies.
Coach, mentor, and develop team members to drive accountability, skill growth, and engagement.
Track and analyze KPIs and operational metrics, reporting results and identifying improvement opportunities.
Reallocate resources and adjust priorities to meet workload demands and maintain productivity.
Review and approve timesheets, time-off requests, and other employee-related documentation.
Issue corrective actions when performance, attendance, or policy issues arise.
Collaborate with all operational departments - including Production, Quality, Shipping, Receiving, and Inventory - to ensure smooth workflow and problem resolution.
Support continuous improvement initiatives to enhance efficiency, accuracy, and customer satisfaction.
Other job duties as assigned.