Operations Supervisor

Mindpath Health•Huntersville, NC

32d•$60,000 - $70,000•Hybrid

About The Position

At Mindpath Health, we’re on a mission to make mental health care more accessible and more human. As a national leader in mental health services, we empower our clinicians, support our teams, and prioritize care that helps people truly thrive. The Operations Supervisor is responsible for overseeing daily operations across multiple front office locations, supporting teams through effective leadership, provider scheduling, and project execution. This role plays a key part in creating a well-organized, high-functioning environment where staff feel supported and providers can focus on delivering exceptional patient care. As a go-to resource for front office teams, you will provide coaching, process guidance, and operational insight to drive consistency, efficiency, and satisfaction. This role is full-time (40 hours/week, Monday–Friday) hybrid position supporting our Charlotte, Huntersville, and Asheville offices.

Requirements

Bachelor’s degree (BS/BA) or 4 years of directly related experience in lieu of a degree.
3+ years of lead or supervisory experience; multi-site management experience strongly preferred.
1+ year of demonstrated customer service experience, preferably within a healthcare setting, with the ability to exercise sound judgment, independent thinking, and problem-solving when addressing customer concerns.
Working knowledge of general administrative and clerical procedures.
Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, with the technical aptitude to work effectively in open systems environments.
Experience working with electronic health record (EHR) systems; AdvancedMD or NextGen experience preferred.

Responsibilities

Provide direct oversight of daily operations across multiple front office locations, including team leadership, provider schedule management, and execution of special projects as needed.
Manage office expenses in collaboration with the Regional Operations Manager, ensuring alignment with departmental budgets and operational goals.
Ensure staffing levels align with established staffing ratios and oversee hiring needs in partnership with the Operations Department.
Manage employee schedules for assigned offices, including shift coverage, approval of time-off and vacation requests, and enforcement of attendance policies.
Supervise, coach, and mentor front office staff, including conducting performance evaluations, supporting professional development and career goals, and managing corrective action up to and including termination.
Prepare routine operational reports and conduct audits on key performance metrics to ensure departmental objectives are met; identify opportunities to improve efficiency and reduce costs.
Serve as a resource to Team Leads in resolving and documenting complex patient situations, including escalated complaints, patient terminations, and office incident reporting.
Maintain open and effective communication with providers and senior leadership to support operational alignment and issue resolution.
Address escalated employee relations matters in partnership with the Regional Operations Manager and Human Resources.