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The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates. This role involves communicating policies to Associates and acting as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed. The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs. Additionally, the supervisor will report to upper management on stock levels, issues, employee performance, etc., and will constantly work to improve processes. Optimizing employee workflow, such as submitting requests for the appropriate supplies, is essential to maximize productivity. The Operations Supervisor will ensure that facility equipment is properly maintained and safe, communicate with the warehouse manager to make critical decisions, train new warehouse associates, and oversee warehouse sanitation in the assigned department. Adequate training on sanitation will be provided, and the employee will be responsible for identifying when sanitation fails and the appropriate actions needed to correct it.
