Operations Supervisor
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About The Position
The Operations Supervisor supervises dock operations and off hours Customer Service. This role involves supervising and coordinating dock operations and personnel including load planning, local and line haul deliveries, equipment and contractor utilization, OS&D procedures, sales, rating, billing, customer service, employee payroll and office operations. The supervisor maintains a clean, safe work environment and assists in all service center and employee safety issues and compliance with governmental regulations. They also assist local and line haul contractors with coordinating loading and unloading, equipment lease agreements, DOT qualifications and requirements, manifest approval and settlements, deliveries, and operation procedures. The supervisor ensures load quality, timely computer data entry and paperwork procedures are followed, service center and freight security is maintained, and proper freight routing is executed. They review daily service center operating costs to manage service center profitability and budgeted cost attainment, provide supervision to staff through motivation, direction, review of and feedback on performance, and participate in proactive team efforts to achieve departmental and company goals. The supervisor provides leadership to others through example and sharing of knowledge, traces and updates freight information and paperwork, assists with various positions and forklift operations in the absence of employees, and operates within division or department policy guidelines using independent judgment in achieving assigned objectives.
