Operations Supervisor

MV Transportation • El Paso, TX

82d

About The Position

The Operations Supervisor, through direct involvement with the General Manager, Operations Manager, and Call Center Manager controls the daily delivery of the para-transit service and has the overall responsibility for on-time performance, productivity, driver, and vehicle assignment. The Operations Supervisor reports to the Call Center Manager.

Requirements

• Strong leadership skills with the ability to set clear expectations, coach, develop and motivate staff.
• Ability to effectively delegate tasks, provide appropriate supervision and follow up to department staff.
• Excellent communication and presentation skills with an ability to influence people at all levels of the organization.
• Analytical with a strong attention to detail.
• Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives.
• Ability to provide excellent customer service and present a professional demeanor.
• Knowledge of the transit service area and system parameters, client, and service operating requirements.
• Working knowledge of Trapeze or similar transit scheduling software and the skills to resolve situational challenges.
• Proficient in Microsoft Office software including spreadsheet, word-processing applications, etc.
• Able to use multi-line phone system and handle multiple tasks concurrently, accurately, and effectively.
• Ability to work a variety of different shifts and flexible hours including days, evenings, over nights, holidays, and weekends.
• Ability to work independently and objectively, plan and schedule work.
• Ability to remain polite, professional, and courteous while communicating with customers and other staff.
• Ability to remain calm and manage emergency situations and ensure the safety of all customers and employees.
• Ability to hold the respect and confidence of all employees.
• Strong written and verbal communication skills.

Responsibilities

• Supervises a sub-department within a department consisting of 10 employees.
• Reviews key performance indicators and adjusts services to ensure on-time performance.
• Controls on-time performance of routes and ensures each route is covered daily; reviews driver performance multiple times per day utilizing specific reports.
• Identifies and communicates via 2-way radio or other communication device, potential rerouting required because of traffic, construction or accident situations.
• Monitors workforce level and identifies driver shortages.
• Schedules subcontractor assignments to achieve optimal fleet efficiency.
• Coordinates emergency communications in the event of service disruption.
• Assigns open work and overtime to drivers and develops the daily operating board.
• Coordinates with maintenance staff by assisting with vehicle change outs that occur in the field minimizing service disruption and inconvenience to passengers.
• Respond to individual employee/passenger concerns in a manner that includes investigation and follow-up to appropriate department managers.
• Liaises with relevant personnel regarding booking and scheduling issues.
• Ensures that operation follows both client and company policies and procedures.
• Clearly communicates each staff member’s roles and responsibilities and provides support to help staff accomplish assigned objectives.
• Prepares required operating reports for management staff.
• Respects and maintains the confidentiality of all employee records, business records, client and customer information, data, and other information not otherwise available to the public.
• Demonstrates regular and consistent attendance and punctuality in compliance with the company attendance policy.
• Works flexible hours and on weekends and holidays as required.
• Possess the ability to make key decisions as needed.
• Tasked with ensuring schedules are updated on a weekly basis and recorded in the scheduling software.
• Reviews, approves, or deny driver time-off requests.
• Ensure that all impacted passengers are notified and keep informed of their transportation status.
• Analyze and adjust system routing parameters, as needed, for scheduling efficiencies.

What This Job Offers

• Number of Employees: 5,001-10,000 employees