Operations Supervisor - Warehouse (Supply Chain/Logistics)

Penske•Cleveland, OH

About The Position

Penske Logistics is seeking a proven leader with relevant experience and skills to join our team of logistics professionals. We are seeking a candidate to provide leadership at one of our warehousing operations. The Operations Supervisor provides direction at a single location, leading staff to ensure customer requirements are achieved while meeting our Penske goals and objectives. In this role, Operations Supervisors will be bonus eligible based on their performance and location performance. Operations Supervisor could earn up to 12% of their base for Max Performance. High-level Requirements – Looking for a professional Warehouse Operations Supervisor with the ability to engage and effectively communicate. High level ability to multitask, and work in a fast-paced environment. Proven skills to foster a positive, accountable environment through coaching and team building skills. Strong sense of urgency, capable of leading 60+ associates, while multi-tasking between needs of key stakeholders, operations, and associates in various warehouse roles. The Operations Supervisor provides leadership to leading staff to ensure customer requirements are achieved while meeting our Penske goals and objectives. -Work Schedule: Monday – Friday 3 pm – Midnight (Flexibility working short staffed/peak season, based on the business needs) -Salary range - $56,200 - $74,500K – performance bonus – 12% max Position Summary: Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including, loading/unloading of trailers, cross-docking, and customer service operations in a manner consistent with company services and cost objectives. Supervise most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary.

Requirements

ability to engage and effectively communicate
ability to multitask
work in a fast-paced environment
Proven skills to foster a positive, accountable environment through coaching and team building skills
Strong sense of urgency
capable of leading 60+ associates
multi-tasking between needs of key stakeholders, operations, and associates in various warehouse roles

Responsibilities

Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
Establish and sustain that performance standards are communicated that are specific and measurable
Interview hourly associates and provide recommendations for hire
Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
Motivate and engage associates by focusing on team accomplishments and recognition
Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
Conduct team meetings
Evaluate and recommend changes in preferred work methods to increase productivity of warehouse operations. Assist in new associate training
Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution
Complete all necessary records and reports in a timely and accurate fashion
Ensure compliance with financial policies and procedures such as, inventory accuracy and control, returns, damages, etc.
Understand the relationship between decision-making and profitability
Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets
Ensure day-to-day management and associate activities are in alignment with the location safety strategy
Provide associates with communication, training, feedback, and direction to ensure safe performance
Ensure compliance with all applicable regulatory agencies and company policies and procedures
Conduct safety observations
Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily
Ensure the customer knows that we are committed to helping them meet their objectives
Determine areas that could benefit from Continuous Improvement efforts
Properly plan work assignments to ensure effective use of warehouse equipment
Work with hourly associates to ensure they understand safe and efficient operation of equipment
Work with vendors to ensure equipment is maintained
Other projects and tasks as assigned by the manager