Operations Supervisor, Title Services

Amynta Agency•Hunt Valley, MD

About The Position

We’re thrilled that you are interested in joining us here at the Amynta Group! We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Operations Supervisor, Title Services at our Hunt Valley, MD location. The compensation for this position is an annual salary in the range between $47,500 to $67,500. The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full time position with several available shifts. Apply now! Position Posted 12/18/2025. The Operations Supervisor, Title Services, is responsible for overseeing daily operations within the automotive title administration function, with a primary focus on Release and Repossession (Repo) activities. This role manages assigned work queues, sets performance expectations and priorities, and ensures timely, accurate completion of title-related processes in accordance with state regulations and client requirements. The Supervisor provides leadership, coaching, and operational guidance to ensure consistent service delivery and compliance. We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Operations Supervisor, Title Services at our Hunt Valley, MD location. The compensation for this position is an annual salary in the range between $47,500 to $67,500.

Requirements

High School Diploma or GED.
Strong working knowledge of office productivity tools, including Microsoft Word and Excel.
High attention to detail with a proven ability to ensure accuracy in regulated document-driven environments.
Demonstrated dependability, accountability, and follow-through.
Ability to handle sensitive and confidential information with professionalism and discretion.
Strong time management skills with the ability to manage competing priorities and meet daily deadlines.
Excellent interpersonal and communication skills, with the ability to collaborate across teams and levels of the organization.
Ability to work independently with minimal supervision while maintaining productivity and quality standards.
Proven ability to coach, mentor, and support the development of peers and direct reports.
Strong problem-solving skills with the ability to resolve complex issues and escalate appropriately when needed.
A willingness to work flexible or non-traditional schedules to meet operational and business needs.
Commitment to maintaining a professional appearance and representing the company positively.
Willingness to comply with all company policies, procedures, and regulatory requirements.

Nice To Haves

Prior experience in automotive title operations, lien release, repossession processing, or related industry functions.
Previous supervisory or team lead experience in an operations environment.

Responsibilities

Oversee and manage daily work queues for automotive title release and repossession functions, ensuring all assigned tasks are completed accurately and within established service-level agreements.
Maintain comprehensive knowledge of automotive title processes, including lien releases, repossessions, and related documentation requirements.
Establish priorities, communicate expectations, and monitor workload distribution to ensure operational efficiency.
Schedule and manage staffing levels to ensure adequate daily coverage and timely completion of work.
Serve as an escalation point for complex or non-routine title issues, researching and resolving discrepancies in accordance with state and client guidelines.
Provide leadership, coaching, and performance feedback to team members to support development and accountability.
Communicate professionally and effectively with team members, management, and external clients regarding operational status, issues, and resolutions.
Ensure adherence to company policies, compliance standards, and industry regulations governing automotive title administration.
Actively identify opportunities for continuous improvement within operations, including process efficiency, quality, compliance, and turnaround times; collaborate with leadership and cross-functional partners to implement enhancements, standardize best practices, and support operational excellence.