Operations Supervisor - Temporary (Full-Time)

Rag & Bone-posted 4 months ago
$25 - $30/Yr
Full-time • Entry Level
West Hollywood, CA
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The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store operations in order to facilitate a seamless customer experience. An Operations Supervisor plays a key role in supporting company and management initiatives/direction while ensuring adherence to the policies and procedures as outlined by the organization.

  • Partner with Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
  • Supervise with inventory and stock management.
  • Ensure maximization of storage and capacity in all product and supply categories.
  • Manage investigation and rectification of inventory discrepancies.
  • Lead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts.
  • Ensure timely and consistent communication and follow up for all store maintenance issues.
  • Serve as store expert in core operational systems, educate store staff and troubleshoot technology issues in partnership with the corporate IT Team.
  • Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes.
  • Have proper understanding of BOH/FOH IT systems, including POS transaction.
  • Lead Sales Support team execution of store initiatives.
  • Provide training and direction to direct reports, peers, and management.
  • Partner with store management to resolve customer service issues.
  • Manage customer repairs, dry-cleaning, and alterations programs.
  • Meet store and metric goals.
  • Ensure brand mission is brought to life and introduced to everyone that walks into our store.
  • Maintain a knowledge and understanding of all policies and procedures.
  • Consistently act within the core values of rag & bone.
  • Identify opportunities to support the team in delivering best in class customer service through extensive product knowledge and operational ownership.
  • Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.
  • 2-4 years of prior work experience in a retail stock, logistics, operations, or back of house management position.
  • Clothing Allowance
  • Generous Employee Discount
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