Operations Supervisor - Temporary (Full-Time)

Rag & Bone • West Hollywood, CA

194d • $25 - $30

About The Position

The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store operations in order to facilitate a seamless customer experience. An Operations Supervisor plays a key role in supporting company and management initiatives/direction while ensuring adherence to the policies and procedures as outlined by the organization.

Requirements

• 2-4 years of prior work experience in a retail stock, logistics, operations, or back of house management position.

Responsibilities

• Partner with Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
• Supervise with inventory and stock management.
• Ensure maximization of storage and capacity in all product and supply categories.
• Manage investigation and rectification of inventory discrepancies.
• Lead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts.
• Ensure timely and consistent communication and follow up for all store maintenance issues.
• Serve as store expert in core operational systems, educate store staff and troubleshoot technology issues in partnership with the corporate IT Team.
• Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes.
• Have proper understanding of BOH/FOH IT systems, including POS transaction.
• Lead Sales Support team execution of store initiatives.
• Provide training and direction to direct reports, peers, and management.
• Partner with store management to resolve customer service issues.
• Manage customer repairs, dry-cleaning, and alterations programs.
• Meet store and metric goals.
• Ensure brand mission is brought to life and introduced to everyone that walks into our store.
• Maintain a knowledge and understanding of all policies and procedures.
• Consistently act within the core values of rag & bone.
• Identify opportunities to support the team in delivering best in class customer service through extensive product knowledge and operational ownership.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Benefits

• Clothing Allowance
• Generous Employee Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level