Operations Supervisor - Pest Control

Aptive Environmental-posted 2 months ago
$50,000 - $65,000/Yr
Full-time • Mid Level
South Bend, IN
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We are seeking a hard-working, innovative, detail-oriented and creative team player to join our leadership team! The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This is a full-time position located in the South Bend/Merrilville, IN area.

  • Responsible for customer retention, employee retention and improving customer revenue for their assigned team
  • Meet requirements for personal service production
  • Continually monitor and balance labor utilization with production in order to optimize overall efficiencies
  • Manage payroll for all Service Professionals and Lead Service Professionals within the team
  • Strive to achieve high operational efficiency and effective labor management
  • Growth and success of areas by ensuring safe and efficient delivery of quality services
  • Execute plans for improvement of deficiencies identified by leadership for the team and report the progress
  • Meet KPI standards
  • Create a positive atmosphere of learning and growth for all Service Professionals
  • Actively seeks opportunities to develop, improve and innovate themselves and their teams
  • Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools
  • Review Service Professional performance metrics with the Operations Manager
  • Manage, maintain, and ensure the delivery of high-level service quality from your Service Professional
  • Deliver excellent customer service to potential and existing customers
  • Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion
  • Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field
  • Remain compliant with state and federal laws, regulations, and licensing
  • Obtain local and state licensing
  • Excellent verbal, written, and communication skills
  • Interpersonal and collaboration skills
  • Strong analytical and problem-solving skills
  • Ability to analyze information and think systematically
  • Strong ability to lead and manage a team
  • Proficient with Google drive functions or related software
  • A US driver’s license that has been valid for a minimum of 3 years is required
  • A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
  • A drug test and background check will be performed on all new hires
  • Ability to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services
  • Competitive annual salary $50,000-$65,000
  • Annual performance bonus
  • Yearly incentive trip
  • Company iPhone provided
  • Save money from driving our vehicle
  • Company gas card provided
  • Group Health, Dental, and Vision plans
  • Pet insurance, Life insurance, and EAP benefits
  • 401K with employer match up to 4%
  • Paid holidays and paid time off
  • Opportunity for advancement
  • Upbeat and exciting company culture
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