Operations Supervisor - Orpheum Theater

LIVE NATION ENTERTAINMENT • Madison, WI

73d

About The Position

Frank Productions, LLC is looking for an Operations Supervisor to join our team part-time at the Orpheum Theater in Madison, WI. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.

Requirements

• Working knowledge of venue operations and customer service in a hospitality related business
• Ability to direct a team with leadership qualities that exemplify respect, integrity, teamwork and quality
• Willingness to work unconventional hours as job duties demand
• Ability to handle difficult situations in a professional manner
• Ability to quickly adapt and adjust projects to new expectations and direction
• Ability to work independently and solve problems using sound decision-making skills
• Ability to lead and coordinate projects
• Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging
• Professional and friendly demeanor
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Committed to learning, and fostering an environment of diversity, equity, and inclusion
• Ability to learn and work within systems such as MS Office, project management tools, and other company software

Responsibilities

• Works directly with the General Manager to perform day of show duties
• Maintain a safe, secure, and welcoming environment for staff and patrons
• Act as the main point of contact to address guest concerns and complaints regarding security and customer service-related situations
• Serve as a key point of contact between venue employees, guests, and senior management to facilitate clear and effective communication
• Monitor and address operational challenges in real time, proactively identifying and resolving issues
• Ensure that all employees adhere to company policies, Standard Operating Procedures (SOPs), guest service standards, and safety regulations
• Perform opening/running/closing duties according to company and venue policy
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
• Conduct regular inspections of venue spaces to ensure cleanliness, organization, and readiness for events and daily operations
• Maintain accurate records of operational activities, guest feedback, and incident reports
• All other duties as assigned

What This Job Offers

• Job Type: Part-time
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Number of Employees: 5,001-10,000 employees