Operations Supervisor - Men's Residential

About the position

The Operations Supervisor for Men's Residential at SMA Healthcare is responsible for supervising the development and delivery of efficient operations to ensure the provision of client treatment services. This role includes ensuring daily compliance with program procedures, providing training and coaching to staff, and writing program reports. The supervisor will also ensure compliance with local, state, and federal requirements, conduct facility inspections, and participate in team meetings and program activities with other organizations. Additional responsibilities include supervising client admissions and discharges, conducting life skills activities, and managing documentation related to client activities and behavior patterns.

Responsibilities

• Supervises development and delivery of efficient operations to allow for the provision of client treatment services, ensuring daily compliance with program procedures.
• Provides regular and consistent training and coaching to encourage the professional development of all assigned staff.
• Writes program reports; documents program progress; reviews reports and case files; prepares reports for internal and external reviews and audits.
• Ensures compliance with local, state, and federal requirements to ensure facility licensing; conducts facility inspections to ensure compliance with facility safety procedures and guidelines.
• Participates in team meetings.
• Participates in program activities with other human services organizations, facilities, committees, and government agencies, when assigned.
• Supervises the process of admission and discharge of clients; orients the client to the facility; and explains rules, policies and procedures.
• Supervises the conduct and participation in basic life skills activities.
• Completes all assigned documentation, including progress notes and logs regarding client activities and behavior patterns.
• Obtains required program information; inventories client valuables.
• Develops staff schedules, in accordance with regulatory standards.
• Controls verbally and/or physically abusive and aggressive clients by use of trained and approved aggression control techniques.
• Communicates effectively with suicidal, mentally, emotionally, and/or psychologically disturbed clients to diffuse potentially life-threatening situations.
• Assists with transportation operations/coordination.
• Performs other related duties as assigned.

Requirements

• Possession of a Bachelor's Degree from an accredited university or college with a major in a related human services field.
• Two (2) years of experience serving target population.
• Knowledge of personnel and administrative policies and procedures, and principles of supervision.
• Knowledge of therapeutic techniques and psychotropic drugs.
• Knowledge of federal, state, and third party billing procedures and other revenue procedures.
• Knowledge of the main provisions of the Baker Act and Marchman Act.
• Ability to write clear and concise reports.
• Ability to hold subordinates accountable for their performance through written feedback.
• Ability to operate standard office equipment.
• Ability to communicate effectively, both orally and in writing.
• Ability to de-escalate verbally and/or physically abusive and aggressive clients using the Mandt System.
• Ability to ensure the safety and well-being of the client, other clients, and employees through the enforcement of established operational procedures.
• Ability to supervise and guide the work of others in making client management decisions.

Benefits

• Health, Dental, Vision, Life, & Disability Insurance
• Tuition Reimbursement
• Paid Personal Leave and Paid Holidays
• 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution)