Operations Supervisor - Jiffy Lube Live

Live Nation • Bristow, VA

134d

About The Position

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Requirements

• Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations.
• Skills in guest relations/staff relations- Assessing and anticipating special needs of guests.
• Prioritization of duties and effective communication skills.
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude.
• Read guests in order to anticipate their needs.
• Turn potentially negative situations into positive ones.
• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie.

Nice To Haves

• Experience in a live music environment.
• College diploma in related field.

Responsibilities

• Works directly with the Ops Manager to perform day of show duties.
• Create work plan for operations crew and ensure tasks are performed in a safe and timely manner.
• Assist with management of venue maintenance plan, including groundskeeping.
• Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades.
• Work through and correct guest concerns and complaints regarding security and customer service-related situations.
• Follow up with Security and Guest Services teams to ensure that service standards are met.
• Inform guests of venue amenities & make recommendations.
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered.
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members.
• Communicate to Operations Manager any issues that guests or team members may have.
• Work with the other Department Supervisors to resolve any and all guest issues- consults or involves management if the situation escalates.
• Required to work Special Events that are scheduled throughout the venue.

Benefits

• Free concert tickets.
• Dog-friendly offices.
• Student loan reimbursement.
• Adoption/fertility support.

What This Job Offers

• Job Type: Part-time
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: No Education Listed