Operations Supervisor II

Waste Industries • Wilmington, NC

109d

About The Position

The position involves selecting, supervising, and training employees in their respective roles to ensure safe, professional, and efficient service in the assigned branch. The role requires providing leadership that fosters positive employee/employer relations and maintains a professional corporate image.

Requirements

• High School diploma or general education degree (GED) required.
• Associates or Bachelor's degree preferred.
• Prior experience in the waste industry or transportation industry and/or experience driving trucks preferred.
• At least one (1) year supervisory experience OR one (1) year as a GFL Environmental Lead Driver required.

Responsibilities

• Recruit, interview, hire, train and discipline all product line personnel.
• Address complaints and resolve problems as they arise.
• Ensure proper completion of paperwork for drivers including truck reports, driver logs and vehicle inspections daily.
• Ensure proper scheduling of drivers and toter/helpers.
• Monitor customer satisfaction by ensuring daily completion of routes, customer receipt of containers and pick-ups of special and missed stops.
• Resolve customer complaints and issues.
• Direct collection and disposal services to best utilize personnel and equipment.
• Establish and review productivity standards at each phase of the operation.
• Be familiar with and ensure compliance with all CDL driver regulations.
• Enter appropriate product line productivity into operating system on a daily basis.
• Maintain inventory of supplies (i.e., gloves, Gatorade, safety equipment, etc) with authorization of Facility/General Manager.
• Promote an effective safety program that seeks to prevent accidents, avoid injuries and recognize safe employees.
• Investigate accidents and prepare necessary paperwork.
• Ensure route observations are completed on a routine basis.
• Schedule, plan, and conduct safety meetings (monthly).
• Ensure proper supply and usage of all safety equipment.

What This Job Offers

• Job Type: Full-time
• Industry: Waste Management and Remediation Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees