Operations Supervisor II

Michigan State University•East Lansing, MI

27d•Onsite

About The Position

Salary: $59,100 - $72,200 annually depending on experience. MSU Bene fits - Free comprehensive health care for you and your family as well as a 10% contribution toward your retirement; Generous sick, vacation, personal and holiday time. This position is not eligible for remote work. Regular, in-person attendance is required to meet business and customer needs. This position will primarily work Monday - Friday: 6:00PM - 3 :00AM. May be required to work after hours, weekends, and holidays. May be required to flex shift to cover major events. This position is responsible for coordinating and overseeing the activities of custodial staff across a group of campus buildings, including Breslin, Spartan Stadium, and the Wharton Center. This position will also be responsible for coordinating and overseeing the activities of the carpet care, hard floor care, and 2nd shift Custodial Support Services crews. Key duties include training and evaluating employees, planning staffing and scheduling, and enforcing departmental and University policies. The role also involves resolving employee com plaints and grievances, maintaining inventory records, and responding to emergencies, inquiries, and complaints from faculty, students, tenants, and the public. Additionally, the position requires inspecting buildings to assess problems, damage, and overall condition to ensure timely repairs and uphold safety standards. Detailed breakdown of job responsibilities is as follows: 40%: Direct the cleaning operations and Custodial staff to foster a high performance, innovative and collaborative culture by: Using Performance Excellence as a planning and evaluation tool to guide, engage, and motivate staff to succeed by using T-shaped goal development, with a concentration on succession planning and life-long learning; Recruit and retain a diverse staff of well qualified and high performing professionals; Create a positive work environment for employees, incorporating the University's commitment to equal opportunity and diversity in hiring, retaining and promoting employees; Promote and enforce departmental practices and processes; Promote employee engagement by coaching and mentoring current staff to develop talents and expertise and empowering employees to use their full range of strengths and abilities; Lead with an emphasis on empathic employee engagement by interacting with staff at all levels and encouraging collaborative communication and innovation through teamwork; Act as a steward to preserve and maintain the campus as a teaching, demonstration and research resource for University faculty, staff , students and visitors; Ensure accountability by holding staff to University Polices, processes and procedures with an emphasis on safety, compliance and fiscal responsibility; Promote and enforce departmental policy on dependability for all staff. 35%: Train and evaluate all front-line employees in area of responsibility; plan staffing and time schedules. 15%: Enforce departmental and University rules and resolve employee complaints and grievances. 10% : Assist with preparing short-term goals and objectives for the employee; Evaluates performance of the key services by conducting cleanliness and process audits of employees utilizing departmental assessment tools This position will engage in high performing, leading edge practices, valuing people, partners and stewardship.

Requirements

Knowledge equivalent to that which would be acquired in the first two or three years in college, technical, vocational or business school with coursework in Human Resources, Communications or Business
One to three years of related and progressively more responsible or expansive work and supervisory experience in performing tasks related to the Custodial trade
An equivalent combination of education and experience
Possession of a valid Michigan vehicle operator's license
Must drive a University vehicle to perform job duties of this classification

Nice To Haves

Knowledge of mechanical and electrical systems in buildings
Experience in computer usage, inventory control, health care facility cleaning, and hazardous materials regulations
Experience with heavy metal buffers, scrubbers, and strippers
Familiarity with University buildings an d department needs
Expertise in Microsoft Office products
Knowledge of facilities operations
Knowledge of University policies and practices
Use of database software (such as EBS/SAP and Planon)
Good customer relations/service skills
Ability to work independently and as an effective member of a team
Ability to present concepts strategies to various audiences
Solid organizational skills with the ability to multi-task yet give attention to detail with frequent interruptions
Ability to work independently and on multiple projects simultaneously
Aptitude and willingness to learn new software and data analysis tools and methodology
A creative innovator dedicated to continuous learning, with a proven ability to communicate effectively across stakeholder groups
Brings strong technical expertise and thrives in team-oriented environments
A collaborative problem solver who identifies challenges and implements solutions that support and advance University priorities

Responsibilities

Direct the cleaning operations and Custodial staff to foster a high performance, innovative and collaborative culture
Train and evaluate all front-line employees in area of responsibility
Plan staffing and time schedules
Enforce departmental and University rules
Resolve employee complaints and grievances
Assist with preparing short-term goals and objectives for the employee
Evaluates performance of the key services by conducting cleanliness and process audits of employees utilizing departmental assessment tools