Operations Supervisor II

About the position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you 'Dare to Grow' with us?

Responsibilities

• Develop and provide excellent customer service to internal and external customers at all times.
• Provide responsible supervision and control for all departmental activities.
• Assist in the retention and training efforts of staff and of customers.
• Conduct meetings with staff to assess group's overall status, discuss ideas for improvement and inform staff of new developments.
• Address all employee performance problems promptly and directly in accordance with personnel policies.
• Oversee performance statistics.
• Review and monitor shipment documentation for accuracy.
• Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
• Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
• Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations.
• Ensure all policies and procedures are consistently administered.
• Identify areas of concern in clients' import and export processes through monitoring of team performance against company and client standards.
• Communicate with operations manager regarding progress and problems or issues.
• Maintain flexible work schedule include outside normal business hours and after hours on call rotation.
• Effectively participate in and/or supervise department projects related to assigned area of responsibility.

Requirements

• High School Diploma or GED.
• Minimum four years related experience.
• Minimum one year supervisory experience.
• Bachelor's Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education.
• Three years of industry experience preferred.
• Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping.
• Some professional certifications may be required.
• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Ability to allocate work assignments.
• Proven experience in problem analysis, presentation of alternatives and implementing solutions.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.

Benefits

• Competitive Paid Time Off.
• 401(k).
• Health insurance.
• Employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands.
• Pet insurance.
• Company paid life insurance.
• Accident insurance.
• Short- and long-term disability coverage.
• Employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.