Operations Supervisor I - Cordova Branch

First National Bank Alaska • Cordova, AK

118d • $57,200

About The Position

Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers. We are Hiring an Operations Supervisor to Join Our Team! Operations Supervisors oversee the daily operational integrity and branch functions of the branch to ensure consistent high quality customer service.

Requirements

• Bachelor's degree in business, accounting, or finance and two years bank operations/deposit experience; or four years related bank operations/deposit experience; or equivalent combination of education/training and experience.
• Six months in a lead or supervisory capacity.
• Strong customer service experience.

Nice To Haves

• Sales Experience.

Responsibilities

• Supervises the daily operational integrity and branch functions of the banks small-to-medium branches.
• Trains, coaches, mentors, and supervises Universal Tellers and/or Personal Bankers driving branch deposit retention and growth goals.
• Works closely with the Branch Manager to ensure critical timelines are met.
• Responsible for the internal controls including financial reporting and compliance.
• Promotes consistent and exceptional customer service that enhances customer interactions.
• Furthers career development of branch staff by coaching, mentoring, and monitoring the branch training progression of employees.
• Engages with the banks customers to build and deepen relationships.
• Supervises daily branch operations to comply with bank policy, procedures and banking regulations.
• Serves as a digital expert and has working knowledge of the banks products and services.
• Maintains branch security and minimizes branch losses and/or risk or exposure to losses.
• Researches and resolves out of balance conditions, customer discrepancies and errors.
• Ensures proper completion of proof and review functions within the branch.
• Performs other work-related duties as assigned by branch manager.

Benefits

• Salary: $57,200/annually minimum, plus 10% differential.
• Schedule: Monday-Friday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree