Operations Supervisor Hauling

Republic Services•Ft Lauderdale, FL

1d•Onsite

About The Position

Within a division, the Operations Supervisor – Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement. Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry, providing customers with a complete set of products and services including recycling, waste, special waste, hazardous waste, and field services. The company is committed to advancing circularity and supporting decarbonization to create a more sustainable world. In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. They serve 13 million customers and operate over 1,000 locations across North America, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Republic Services combines local operational management with standardized business practices to drive greater operating efficiencies while maintaining day-to-day operational decisions at the local level. The company aims to exceed customer expectations and help them achieve their sustainability goals, guided by values: Safe, Committed to Serve, Environmentally Responsible, Driven, and Human-Centered. With 41,000 team members, Republic Services boasts a high employee engagement score of 86 and an inclusive and diverse culture. In 2023, their Charitable Foundation positively impacted 4.6 million people through local community grants focused on building sustainable neighborhoods. Republic Services’ strategy is designed to generate profitable growth through acquisitions and industry advancements, safely and sustainably managing customers’ multiple waste streams through a North American footprint of vertically integrated assets. They focus on three areas of growth: recycling and waste, environmental solutions, and sustainability innovation. This integrated approach strengthens their business across these areas. They continue to expand their recycling and waste business footprint through organic growth and targeted acquisitions, leveraging their customer base and daily pick-ups to aggregate materials for advanced recycling and cross-sell new products. Their comprehensive environmental solutions capabilities help customers safely manage technical waste streams, with strong growth opportunities in areas like PFAS remediation. Republic’s sustainability innovations include the nation’s first integrated plastics recycling facility, the Republic Services Polymer Center, which processes rigid plastics for true bottle-to-bottle circularity. They also formed Blue Polymers, a joint venture with Ravago, to develop facilities for further processing plastic material. They are building a network of Polymer Centers and Blue Polymer facilities across North America. Additionally, they are advancing decarbonization at their landfills, with 70 landfill gas-to-energy projects in operation and plans to expand to 115 projects by 2028.

Requirements

Able to direct large staff.
Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
Is collaborative; builds and works with teams.
Creative thinker who challenges conventional solutions.
Demonstrates and promotes ethical behavior.
Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams.
1 year of lead or supervisory experience.

Responsibilities

Understand and provide leadership to achieve and communicate about safety goals and objectives.
Work to remove unsafe conditions or situations from drivers’ routes.
Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers.
Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.
Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
Understand missed pickup goals and meet or exceed expectations related to those goals.
Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
Interact with customers to solve and rectify any issues and improve the overall customer experience.
Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
Lead drivers to exceed productivity goals and expectations for all routes.
Create, modify, and improve routes to maximize density and improve efficiency.
Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
Execute other operational plans to help achieve or exceed the division’s budgeted goals.
Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.
Create a collaborative, communicative team environment and drive employee engagement with the Company.
Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.
Perform other job-related duties as needed or assigned.