Operations Supervisor - Fleet Maintenance

Ryder Supply Chain Solutions • Cheektowaga, NY

99d • $58,000 - $62,000

About The Position

At Ryder, our most important competitive advantage is our people. As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career. This position assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Ops Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will be cross functionally trained in order to be able to back up others within the shop. This role may be a developmental position to prepare incumbents for the Ops Manager role because we allow you to carve out your own career path and promote from within, based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus.

Requirements

• H.S. diploma/GED required.
• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
• Demonstrated success in a Ryder role may be substituted for this requirement.
• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
• Maintenance and Technical experience in a shop environment required.
• Supervisory experience preferred.
• Experience with a Shop Management System preferred.
• Microsoft Office intermediate preferred.

Nice To Haves

• Strong vehicle diagnostics/repair knowledge.

Responsibilities

• Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Ensures all warranty policies and procedures are executed.
• Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate.
• Responsible for conducting yard checks to ensure proper work scheduling and prioritization.
• Provides management, training and development of all personnel assigned.
• Responsible for Performance Management of all assigned personnel.
• Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime.
• Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates.
• Conduct customer visits as required by the Customer Care Plan.
• Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility.
• Evaluates needs and makes recommendation for shop tooling and equipment requirements.
• Assist in the management and oversight of vehicle specifications and vehicle in-service/out-service process.
• Responsible for Parts Inventory management, policies and procedures.
• Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work.
• Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.
• Ensure Cleanliness and quality of repair for all maintained vehicles.
• Work with Service Manager to ensure all technicians are properly trained and qualified.
• Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians.
• Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.
• Ensure Employee compliance with Safety and EPA regulations and requirements.
• Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction.
• Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives.
• Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
• Responsible for Payroll, Purchase Order approval, and invoice reconciliation.
• Responsible for the customer bill back process to include identification, review and approval of bill back opportunities.
• Ensure data integrity in the Shop Management Online system.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
• 10% annual bonus incentive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree