Operations Supervisor, Enterprise Freight

Riverstone Logistics•DeSoto, TX

7d•Onsite

About The Position

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States. Position Summary The Operations Supervisor will oversee the day-to-day functions of routing, dispatching, and other client delivery objectives at a specific profit center. This position will supervise a team of Operations Coordinators that monitor motor carrier performance and provide feedback to motor carriers and location management. In addition, this position will assist CDT/RTD in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site by providing feedback and coaching to their team. Competencies Ethics & Values Problem Solving Customer Focus Drive for Results Conflict Resolution Functional/Technical Skills Managing & Measuring Work Timely Decision Making Decision Quality Informing Composure Listening

Requirements

High School Diploma/GED or equivalent required
Strong people and operations supervisory skills
Experience utilizing Microsoft Office products (Excel, Teams, etc.)
Excellent verbal and written communications skills
Excellent interpersonal skills
Excellent customer service skills, including conflict resolution
Ability to adapt to changes in a fast-paced environment
Ability to embrace new technology

Nice To Haves

Operations or final mile delivery experience preferred

Responsibilities

Oversee day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
Supervise and review route monitoring utilizing client-specific software
Supervise and perform the check in process for reschedules that are brought back by motor carriers
Process and monitor returns through the client portal at participating locations
Move inventory safely using material handling equipment (as needed)
Serve as a main point of contact for escalations from the client
Schedule orders and notify the customer of their time windows for next day delivery
Perform other duties as assigned (may vary based on client requirements)