Operations Supervisor (Collections Supervisor)

Recology-posted 6 months ago
Full-time • Mid Level
San Carlos, CA
5,001-10,000 employees
Waste Management and Remediation Services
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As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. We encourage Recology employees to G.R.O.W. with Us professionally and personally by: Giving Back to our communities. Recovering Resources to achieve their best and highest use. Owning a company that provides quality service and protects the environment. Working Together to achieve our common vision, a world without waste. You can G.R.O.W. with Us by becoming our Collections Supervisor.

  • Manages a team of drivers and/or other operational employees to ensure the day-to-day garbage and recycling collection occurs in a safe and effective manner.
  • Engages employees pre-shift and post-shift to ensure safety and service quality standards are met.
  • Coaches' employees through direct and candid feedback regarding safety protocols, standard operating procedures, and the customer experience.
  • Assigns employees to balance workload and special pickups for timely services.
  • Arranges alternate coverage of service in case of employee absence or equipment failure.
  • Ensures the accountability of route completions. May analyze routes, make recommendations, and implement routing changes.
  • Monitors work to ensure efficient and effective operations.
  • Observes collection practices on the routes and ensures safety policies and procedures are adhered to.
  • Investigates and resolves customer inquiries and complaints. May include responding to and corresponding with jurisdictional staff.
  • Plays a key role in building a strong driver team by actively participating in the hiring process, conducting interviews, and selecting candidates who demonstrate reliability, professionalism, and a commitment to safety and service excellence.
  • Actively engages with the driver team to foster a culture of accountability, respect, and collaboration, reinforcing the values of employee ownership.
  • Leads by example to create a workplace where employees feel valued, supported, and committed to shared success.
  • Uses real-time insights to support and guide drivers, addressing issues before they become problems and fostering a culture of safety and success.
  • Leverages technology and data to identify performance trends and proactively coach drivers, ensuring continuous improvement and accident prevention.
  • Generates and analyzes operational reports and makes recommendations as appropriate.
  • Performs or reviews pre- and post-trip inspections and all elements of the Recology safety scorecard.
  • Investigates and reports on worker injuries, accidents, and other incidents.
  • Maintains time records and manages attendance issues, providing timely feedback when necessary.
  • Drives trucks, as needed.
  • Ensures policies, procedures, and collective bargaining agreement (as applicable) are followed.
  • May dispatch or be back-up for dispatch duties.
  • May participate in community and business meetings and events on behalf of the company.
  • Other duties as assigned.
  • Possession of a high school diploma or GED.
  • Bachelor's degree preferred.
  • One year of management experience in waste industry/recycling programs, transportation, production and logistics operations or related field preferred.
  • Valid Drivers License.
  • Class 'B' Commercial Drivers' License preferred upon hire or within six months of hire.
  • Requires the confidence and assertiveness to directly engage with employees to address performance concerns, provide clear feedback, and drive accountability in a professional and constructive manner.
  • Demonstrates leadership courage by proactively engaging and coaching employees.
  • Principles of employee training, supervision, and evaluation.
  • Supervisory techniques, resource allocation, planning and budgeting.
  • Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
  • Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
  • Defines issues and focuses on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
  • Demonstrates ability to use computers and technology capabilities.
  • Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
  • Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
  • Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
  • Effectively and productively engages with others and establishes trust, credibility, and confidence.
  • Promotes collaboration and assists others with their initiatives and efforts.
  • Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
  • Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
  • Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.
  • Paid time off and paid holidays.
  • Health and wellness benefits including medical, dental, and vision.
  • Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
  • Annual wellness incentives.
  • Employee Assistance Program (EAP).
  • Educational assistance.
  • Commuting benefits.
  • Employee referral program.
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