Operations Supervisor (Bilingual Spanish)

Zūm•Reading, PA

20h•$75,000 - $83,000

About The Position

We're seeking an experienced Operations Supervisor to support daily transportation operations at our Reading, PA location. Reporting directly to the Location Manager, you'll oversee front-line supervisory teams, ensure operational excellence, and drive performance across all key operational areas. This role is critical to maintaining service quality, team development, and customer satisfaction while supporting the location's strategic goals and growth initiatives.

Requirements

2+ years of experience maintaining client relationships and managing accounts in an operational setting
2+ years of supervisory or people-leadership experience managing teams of 25+ employees in fast-paced, time-sensitive operational settings (e.g., transportation, field services, logistics, hospitality, or similar industries)
2+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industries

Nice To Haves

Bachelor's degree in Business Analytics, Business Management, Operations Management, or related field, or 4+ years of equivalent professional experience in operations leadership
Experience in a unionized environment and familiarity with collective bargaining agreements (CBAs)
Experience in K-12 transportation or working with school district customers
Proficiency with transportation management systems, fleet management software, or operational IT platforms, and Microsoft or G Suite applications (Sheets, Docs, Slides, etc.)
Exceptional organizational skills with the ability to effectively manage concurrent priorities and deadlines
Demonstrated track record of developing direct reports and building high-performing supervisory teams
Strong communication and interpersonal skills with the ability to influence and collaborate across all levels of the organization

Responsibilities

Oversee day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination
Monitor and analyze operational KPIs using Zum's IT infrastructure, implementing corrective actions to exceed performance targets
Partner with the Location Manager to maintain operational readiness, respond to real-time challenges, and ensure facilities are organized, safe, and efficiently operated
Collaborate with the Maintenance Manager to ensure fleet readiness and regulatory compliance while supporting budget management through monitoring of labor costs and operational expenses
Directly supervise and coach the staff, providing guidance, feedback, and professional development
Collaborate with HR, Recruiting, and Safety teams to execute hiring plans,maintain adequate staffing levels, and investigate and resolve employee concerns
Build a culture of accountability, ownership, and continuous improvement by conducting regular one-on-ones, performance reviews, and development planning with direct reports
Identify and develop high-potential team members for advancement opportunities
Champion a behavioral safety culture that prioritizes the well-being of employees, students, and the community while ensuring compliance with all state, federal, DOT regulations, company policies, and customer contract requirements
Review incident reports, oversee accident/incident reporting procedures, and maintain accurate documentation
Maintain strong relationships with internal and external customers, ensuring service expectations are consistently met or exceeded
Respond promptly to customer inquiries, service issues, and operational concerns with professionalism and urgency while acting as an escalation point for problem resolution