Operations Supervisor - Annex (M-TH, Nights)

Tapestry•Jacksonville, FL

15d•Onsite

About The Position

Primary Purpose: The Supervisor will be responsible for leading and managing a department team within our 3 shift/7 day a week fulfillment center in North Jacksonville (inbound, outbound, VAS, etc.). They will set clear expectations and motivate associates to meet or exceed business goals with collaboration of managers on all shifts and functional partners in transportation, workflow, and customer service. The Supervisor will also play a key role in developing, implementing, and maintaining activities related to production, safety, quality, continuous improvement, people & culture, customer service, and business goals. This position will have multiple direct reports made up of clerks, distribution associates, and seasonal staff.

Requirements

High School diploma or equivalent; college degree preferred
Minimum of 2 years’ experience in a supervisor level position in a warehouse/distribution center environment
Ability to manage and direct team functions with little or no direct supervision
Successful record in supervising, training, coaching/motivating, problem solving, and developing others
Excellent verbal and written communication skills
Proven ability to work and communicate at all levels of the organization
Working knowledge of Word and Excel is required and experience with a WMS preferred

Nice To Haves

College degree
More than 5 years in a distribution center supervisor role
Strong conflict resolution, servant leadership, problem solving, and decision-making skills
Ability to manage trends and business changes, while building flexibility within the team
Ability to perform process optimization, developing solutions, and adapting to the changing needs of the business

Responsibilities

Directly manage a team of hourly employees, typically 15-35 warehouse associates, drivers + clerk(s)
Provide regular team and 1-on-1 feedback to direct reports on performance, growth and development, and other business-related items
Coordinate daily tactical planning with other Supervisors and business partners through problem solving and decision-making processes
Ensure all standard operating procedures and training documents are followed and updated as needed
Report weekly and monthly performance against goals
Review staffing to ensure that the appropriate coverage is available to support volume and adjust accordingly
Cross-train staff to ensure there are sufficient resources for all tasks in the department
Lead projects that will drive continuous improvement
Manage multiple tasks while maintaining daily operations
Assist the Operations Manager in preparation of financial processes
Partner with HR and recruiting to hire and backfill team positions as needed
Regularly work within Manhattan WMS, Microsoft Suites, Outlook email, and Teams chat
Perform other duties per request or as assigned
Lift up to 50 pounds frequently
Stand and walk for up to 12 hours during shifts
Work in an environment with varied noise levels and temperatures