Operations Supervisor 2

Kitsap Transit • Gorst, WA

76d

About The Position

The position involves supervising assigned operators and operating passenger vans or buses to monitor road conditions, routes, and schedules. The role includes evaluating the performance of transit operators and other assigned staff, assessing route and schedule deficiencies, training needs, and required facilities repairs. The supervisor serves as a liaison between passengers and the agency and may schedule Routed or ACCESS Operators in accordance with union contract guidelines. Additional responsibilities include supervising the dispatch function, scheduling operators and equipment to ensure optimal service levels, maintaining communication with operators, and modifying routes as appropriate. The supervisor is also responsible for ensuring staff training on scheduling and dispatch software, responding to accidents, vehicle mechanical problems, and passenger incidents, and reporting these to the appropriate authorities. The role requires conducting studies or projects to monitor and evaluate service, equipment, and facilities, making recommendations for improvements, and preparing reports. The supervisor participates in hiring operators, assigns work, monitors and evaluates staff, and conducts training and staff development. Documentation of performance-related events is also required, along with conducting training for new operators and retraining existing staff. The position may involve driving a minimum of two hours semiannually in each vehicle type operated by Kitsap Transit and may include organizing reciprocal 'Guest Rider' programs with other Transit Agencies.

Requirements

• High school graduation/GED.
• Three years of increasingly responsible transit operations experience, including one year of lead work and/or supervisory experience.
• In-depth knowledge of Kitsap Transit operations policies and procedures will be considered in lieu of increasingly responsible transit operations experience.
• A valid driver's license for at least 5 years.
• Valid Class B Commercial Driver's License with air brakes and passenger endorsement, obtained during probation.
• Puget Sound Naval Shipyard federal security clearance after hire.

Nice To Haves

• Knowledge of current state laws and regulations related to public transportation.
• Knowledge of transit dispatching practices.
• Knowledge of principles and practices of supervision.
• Knowledge of labor relations.
• Knowledge of Americans with Disabilities Act requirements and application.

Responsibilities

• Supervises assigned operators and operates passenger vans or buses to monitor road conditions, routes, and schedules.
• Evaluates performance of transit operators and other assigned staff.
• Assesses route and schedule deficiencies, training needs, and required facilities repairs.
• Serves as liaison between passengers and the agency.
• Schedules Routed or ACCESS Operators in accordance with union contract guidelines.
• Supervises the dispatch function and/or dispatch duties.
• Schedules operators and equipment to ensure optimal service levels.
• Maintains communication with operators and modifies routes as appropriate.
• Ensures staff training on scheduling and dispatch software.
• Responds to accidents, vehicle mechanical problems, and passenger incidents.
• Reports accidents, equipment service requirements, complaints, and road hazards to appropriate authorities.
• Investigates and responds to service discrepancies or procedural problems.
• Conducts studies or projects to monitor and evaluate service, equipment, and facilities.
• Collects and analyzes data and prepares reports.
• Participates in hiring operators and other assigned staff.
• Assigns work to, monitors, and evaluates assigned staff.
• Conducts training and staff development.
• Documents all performance-related events, including unscheduled absences and accidents.

Benefits

• Generous benefits package including Medical, Dental, and Vision for employee and dependents.
• Short-term disability and life insurance.
• Participation in the WA State Public Employees' Retirement Plan (PERS).
• Generous general leave accrual and 11 holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transit and Ground Passenger Transportation
• Education Level: High school or GED