Operations Strategy Manager

Arthur J. Gallagher • Rolling Meadows, IL

300d • $64,000 - $125,000 • Hybrid

About The Position

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. Our Operations team is growing and looking for an Operations Strategy Manager. In this role, you will function as a part of the GBS US team that designs and executes continuous improvement projects along with rolling out new operating models to Client Service and back-office operations. You will work with the senior team members and operational staff to address the company's most critical business process issues. Assignments may involve cross-functional and cross-business analysis support, problem solving, solution design, execution and support. Specific tasks will include conducting data analysis, developing business cases, documenting requirements, building performance scorecards, supporting projects through definition, pilot and implementation phases, among others. You will report to the Vice President of Operations Strategy. You will be expected to develop strong relationships with divisional leadership in Gallagher Benefit Services, along with functional leadership, including but not limited to IT, HR, and Finance. This is a hybrid role with flexible work encouraged, based out of Gallagher's global headquarters in Rolling Meadows, IL ideally 2-3 days per week.

Requirements

• Bachelor's degree required; advanced degree preferred
• 4+ years of management consulting or operations strategy experience
• Experience in the Employee Benefits brokerage or HR consulting industry preferred
• Demonstrated ability to think strategically, identify and solve difficult business problems
• Strategic mindset with an ability to think broadly, frame key questions, develop analytical frameworks and then create a work plan to deliver an answer and clearly synthesize the results
• Well-developed business judgment. Ability to understand financial and non-financial aspects of a problem and use sound business judgment to recommend actions
• Definition and development of strategic frameworks to articulate Gallagher's strategies to various stakeholders
• Demonstrated ability to work independently with limited guidance
• Demonstrated ability to interact with senior leadership
• Demonstrated ability to coach and mentor team members in achieving team goals
• Strong communication skills, both verbal and written
• Strong quantitative and qualitative analysis skills
• Ability to gather, synthesize and analyze data and draw logical conclusions
• Advanced proficiency in PowerPoint, Excel, and Word

Responsibilities

• Work with senior leadership to prioritize operational improvement ideas
• Lead a team of consultants in project execution and provide problem solving guidance and coaching support
• Collaborate with various divisional and functional groups to aid in strategy, and will own projects end-to-end, developing insightful analyses and communicating in a compelling manner
• Generates process improvement hypotheses and performs data analysis for assigned tasks for one or more projects
• Develops business cases, requirements, and performance metrics
• Analyzes and reengineers business processes, with input from management and staff
• Determine comprehensive business requirements
• Document ‘as-is' processes and information flows
• Develop ‘to-be' process flows and process change diagrams to identify needed organizational and workflow changes
• Write detailed action plans, including time frame, work to be performed, sequence of events, etc. to be performed by team members, consultants and contractors
• Identifies performance metrics to monitor cost, quality, timeliness, and customer satisfaction
• Address other critical business issues such as organizational effectiveness, management reporting and overall performance improvement
• Exercises problem solving skills, crafts and presents actionable recommendations, and works with management and staff to implement solutions
• Develops training on assigned projects
• Updates project management documents
• Produces performance reports
• Identifies actionable recommendations
• Participates in the implementation of performance improvement initiatives

Benefits

• Medical/dental/vision plans, which start from day one
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree