Operations Staff- The Mann Center

Live Nation • Philadelphia, PA

313d

About The Position

As a member of the Operations Team, you will be responsible for servicing any and all needs of the touring artist as they arise in preparation for the performance and general maintenance of the venue. This may include, but is not limited to, moving and setting up chairs and tables, setting up a security perimeter, painting touchups, building repair, facilitating large lines of guests, filling in for ushers or security when needed, interacting with the other departments around the venue, interfacing with the guests and ensuring the best possible evening, and more. Developing your discretion and anticipating the needs of the guests will be crucial as you learn on the job. Maintain the working order of all facilities at the venue Set up and remove all lobby and theater related set up Prep the exterior of the building for show days Assist in the clean up at the end of the event and returning the theater to its default state.

Requirements

• Working knowledge of high-volume operations and guest relations
• Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
• Prioritization of duties and effective communication skills
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
• High School Diploma required

Nice To Haves

• Experience in a live music environment

Responsibilities

• Works directly with the Ops Manager and Operations Supervisor to perform day of show duties
• Follow up with Security and Guest Services teams to ensure that service standards are met
• Perform opening/running/closing duties according to Live Nation policy
• Inform guests of venue amenities & make recommendations
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Turn in all lost and found articles to Box Office
• Required to work Special Events that are scheduled throughout the venue

Benefits

• Generous vacation
• Healthcare benefits
• Retirement benefits
• Student loan repayment
• Six months of paid caregiver leave
• Perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips)
• Music @ Home (stipend to cultivate your little ones’ music interest)
• Tuition reimbursement
• Access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED