Operations Specialist

Xcel Energy • Saint Paul, MN

380d • $44,512 - $62,400

About The Position

The Operations Specialist position at Xcel Energy involves performing a variety of field work support activities, administrative tasks, and ensuring data integrity within operating systems. The role is designed to support the operations department through effective management of work orders, time and expense reporting, customer service, and compliance auditing, while also contributing to safety initiatives and emergency assistance when needed.

Requirements

• High School diploma or GED and 3 years field related experience OR an associate or bachelor's Degree with 1 year of relevant experience in construction, office management, administrative support, project management/coordination, or customer service.
• Requires a broad knowledge of department operations and policies.
• Proficient in the use of Microsoft Office applications and work management database applications.

Nice To Haves

• Utility experience preferred.

Responsibilities

• Receive and complete job closeout of all work packets within various systems.
• Assess and monitor requirements for job closure.
• Analyze reports to verify labor and equipment charged to each work, job, trouble and miscellaneous order.
• Understand procedures and rules associated with time and expense reporting for union/non-union employees.
• Conduct periodic reviews of time reports and expenses to ensure report integrity and accuracy.
• Maintain proficiency in required timekeeping systems.
• Coordinate and initiate individual and group meetings as well as travel arrangements for the field operations department.
• Arrange schedules for management staff.
• Order office supplies and maintain equipment as needed.
• Greet and direct customers and answer phones.
• Serve as primary on-site contact for contractors and vendors where appropriate.
• Perform data entry and copying of drawings and forms.
• Assist with record and document management functions including filing, record retention, and archiving and storing documentation associated with work orders once closed.
• Support KPI tracking and reporting.
• Assist with audits as well as Finance, Engineering and Field Operations activities related to compliance with internal business rules as well as state and regulatory requirements.
• Produce required compliance reports.
• Assist in the tracking of safety training completion.
• Ensure safety verifications on equipment is complete.
• Order and manage safety equipment and supplies.
• Organize block training events, safety celebrations and meetings.
• Provide assistance during emergency operations.

Benefits

• Spot On Bonus
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA)
• Limited-Purpose FSA
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED