Operations Specialist

MegaCorp Logistics • Fort Wayne, IN

212d

About The Position

The Operations Specialist will assist the Account Manager with carrier relationships and selection, negotiate rates, and schedule shipments. The role involves using HERO software for tracking and management, maintaining contact with carriers for smooth delivery, and reviewing carrier performance for future shipments. The Operations Specialist will act as a liaison between clients, carriers, and shippers, track changing rates to choose the best deal, resolve in-transit issues to ensure on-time delivery, and document shipment costs. Additionally, the specialist will handle customer claims and payment issues, and enter and update shipment information in the software.

Requirements

• High school diploma or GED required; bachelor's degree preferred.
• 1+ year in freight brokerage or logistics preferred.

Nice To Haves

• Strong customer service and communication skills.
• Detail-oriented with the ability to multitask.
• Motivated and thrives in a fast-paced environment.
• Quick learner and problem solver.

Responsibilities

• Assist Account Manager with carrier relationships and selection.
• Negotiate rates and schedule shipments.
• Use HERO software for tracking and management.
• Maintain contact with carriers for smooth delivery.
• Review carrier performance for future shipments.
• Act as liaison between clients, carriers, and shippers.
• Track changing rates and choose the best deal.
• Resolve in-transit issues and ensure on-time delivery.
• Track and document shipment costs.
• Handle customer claims and payment issues.
• Enter and update shipment info in software.

Benefits

• Commission on Account
• Medical, dental, vision, and life and disability insurance
• 401(K) matching
• Birthday celebrations
• Health and wellness initiative including gym membership
• Annual parties
• PTO and Flex holidays
• Company sponsored outings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED
• Number of Employees: 101-250 employees