Operations Specialist

WebProps.org • Round Rock, TX

83d

About The Position

Starlink Installation Pros is a forward-thinking service provider specializing in professional installations of SpaceX’s Starlink satellite internet systems. We strive to deliver unparalleled service and innovative solutions to our customers. Our mission is to empower connectivity while making every customer feel like a hero. We are seeking an Operations Specialist to join our dynamic team. This role is pivotal in ensuring smooth day-to-day operations by managing essential administrative tasks, optimizing workflows, and providing backup support across several departments.

Requirements

• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Experience with financial calculations and workflow optimization preferred.
• Proficiency in logistics, customer service, and administrative tasks.
• Tech-savvy with the ability to quickly learn new systems and tools.

Responsibilities

• Answer phones and provide exceptional customer service.
• Monitor the intercom system to handle inquiries efficiently.
• Process RMA (Return Merchandise Authorization) requests and manage product returns.
• Handle work orders, ensuring optimization for better efficiency and accuracy.
• Calculate commissions and manage returns to support accurate financial reporting.
• Assist in collections and develop improved systems to ensure timely payments.
• Coordinate the shipping of parts during office hours to meet client and technician needs.
• Act as a backup for product ordering, ensuring seamless inventory management.
• Address customer service queries and resolve issues.
• Support technician management, scheduling, and communication.

Benefits

• Competitive wage
• Fun work environment
• Startup environment
• Possibility for rapid advancement as we grow globally

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees