About The Position

Marleylilly has a growth-mindset and is quickly becoming a leader in personalized apparel and accessories. We are adding an Operations Specialist to our Marleylilly team. If you are enthusiastic, hard-working, and thrive in a fast-paced environment, this is the right place to accelerate your career! Summary This position is primarily responsible for performing production activities needed to initiate, create, complete, & fulfill orders for Marleylilly customers while maintaining high-quality standards.

Requirements

  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Attention to detail
  • Quantity – Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly; Stays on task.
  • Interpersonal Skills – Focuses on solving conflict; Listens to others without interrupting; Remains open to others’ ideas and tries new things.
  • Verbal Communication – Speaks Clear and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
  • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time; Adheres to company attendance policy; Alerts management for tardies or absences.
  • Ethics – Treats people with respect; Keeps commitments; Works with integrity and ethically.
  • Organizational Support – Follows policies and procedures.
  • Planning/Organizing – Uses time efficiently; Plans for additional resources; Stays on task.
  • Professionalism – Approaches others in a tactful manner; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Dependability – Follows instructions; will respond to management direction; Completes tasks on time or notifies the appropriate person with an alternate plan.
  • Must be able to lift up to 50 pounds at a time.
  • Must be able to work in a variety of weather conditions and temperatures in the warehouse, manufacturing, and office areas.
  • Duties may require overtime work, including nights and weekends
  • Position requires standing and walking for extended periods of time
  • Computer Skills

Responsibilities

  • Produce orders by following established standard operating procedures
  • Communicate delays or problems that may keep a specific order from being completed
  • Ensure quality standards as defined by the organization are maintained during production
  • Confirm orders are accurate for quantities, placement locations, and garment types
  • Follow preventative maintenance procedures
  • Must be open to cross-training and working in other departments as business needs change
  • Other duties may be assigned
  • Confirming the product is personalized correctly with the correct letters, color, size of the item, and type of item.
  • Making sure the item does not have any damage or defects and meets all quality standards.
  • Cleaning up embroidered/customized orders involving clipping threads and removing embroidery tools such as stabilizer or topping.
  • The item will then be packaged in the correct bag and folded in a presentable manner.
  • The item should resemble a gift when complete.
  • Print and sticker individual orders from the computer system.
  • Picking all orders out of inventory locations and transporting the items through the building to the correct department to be personalized.
  • Paying close attention to order dates and ensuring the oldest orders are handled first.
  • Paying close attention to the individual items being pulled and ensuring they are labeled with the correct size, color, type, etc.
  • Restocking empty inventory locations with more products.
  • Repackaging items as necessary.
  • Communicating to managers & team leads ASAP when an item cannot be found.
  • Induct raw goods inventory and complete customer orders into the system.
  • Scan, print and sticker any unmarked inventory received from the warehouse
  • Transport inventory received from the warehouse to the proper overflow or pick location(s)
  • Breakdown boxes and pallets that are delivered from warehouse and put them in their proper location(s)
  • Monitor inventory levels at overstock locations and notify manager when replenishment from the warehouse is needed
  • Monitor inventory levels of pick locations and pull inventory from overstock to refill pick locations
  • Assist with completing inventory projects and/or audits
  • Assist with keeping inventory racking clean and organized
  • Picking customer orders and verifying the order is complete
  • Packaging complete orders in the appropriate bag/box for shipment
  • Shipping the customer order based on the weight and size requirements to ensure correct shipping rate, and labeling the package with a prepaid shipping label.
  • Prepping and completing items through the Engraving and Heat Press process.
  • Operating small machinery for jewelry, preparing sheets and vinyl for the press by removing small pieces of cut-out vinyl, and operating computer programs to print & design patterns.
  • Consistently work with team members to add blooper products to the website.
  • Photograph blooper products and produce high-quality photos for the website.
  • Offer suggestions for continuous improvement in the Blooper area.
  • Track performance of self to monitor productivity.
  • Maintain a high level of quality in the production of all products.
  • Make judgment calls on what passes quality standards.
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