Operations Specialist - Breckenridge

Alpine Bank•Breckenridge, CO

1d•$24 - $29•Onsite

About The Position

General Purpose The Operations Specialist has skilled experience working in the Personal Banking Representative position. They will mentor the staff and act as a back-up for the Operations Supervisor as needed. Essential Duties/Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular and Reliable on-site attendance is required as an essential function of this position. Proven pattern of consistent exceptional customer service. Expert in deposit processing duties including cash handling and teller drawer balancing. Uses numerous software applications to accomplish daily tasks and assists with training other employees on these programs as needed. Advanced understanding of Alpine Bank products and banking regulations. Assists in training and coaching new and existing staff members. Assists with location audits, scheduling, and staff training. Demonstrates advanced knowledge and proficiency in customer sales and service. Performs all Customer Service and Personal Banking Representative duties as needed. Performs other duties as assigned. Supervisory Duties: Acts as back-up to Operations Supervisor with certain duties as assigned. Has the ability to give overrides and audit drawers. Per location request-dormant A or B status may be given if needed. Employees are held accountable for all duties of this job.

Requirements

Customer Service oriented
Demonstrated organizational skills
Understanding and application of applicable banking regulation compliance
Demonstrates exceptional oral and written skills in order to effectively communicate with both co-workers and customers
Basic mathematical and cash handling skills
Problem solving and analytical ability
Good time management skills; ability to manage multiple tasks in a fast-paced environment
Basic keyboard navigation ability
Proficiency in Microsoft Office programs, including (but not limited to) Excel, Word, and Outlook
Understanding and application of banking compliance regulations
Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops
High School Diploma or General Education Diploma (GED) equivalent recommended
Possession of, or ability to obtain, a valid State of Colorado Drivers’ License is required
Mastered the requirements of the Customer Service Representative and Personal Banking positions and generally have at least 1 year of experience

Nice To Haves

Current possession, or ability to obtain, a Notary Public is a plus
Bilingual abilities are a plus

Responsibilities

Mentor staff
Act as back-up for the Operations Supervisor as needed
Consistent exceptional customer service
Expert in deposit processing duties including cash handling and teller drawer balancing
Use software applications to accomplish daily tasks and assists with training other employees on these programs as needed
Assist in training and coaching new and existing staff members
Assist with location audits, scheduling, and staff training
Demonstrate advanced knowledge and proficiency in customer sales and service
Perform all Customer Service and Personal Banking Representative duties as needed
Acts as back-up to Operations Supervisor with certain duties as assigned
Give overrides and audit drawers