Focus Financial Partners-posted about 13 hours ago
$50,000 - $52,000/Yr
Full-time • Entry Level
Hybrid • Saint Louis, MO
501-1,000 employees

As a Regional Operations Specialist I (ROS I), you will have the opportunity to work as part of a collaborative team responsible for supporting our network of advisors in all things related to servicing client accounts. The ROS I will work with advisors, custodian partners as well as internal team members to accomplish a wide range of tasks such as opening new accounts, updating existing accounts, moving client funds from one custodian to another or distributing assets to clients as needed and in a timely manner. Flexibility is a key part of this role; a ROS I may be required to switch gears throughout the day to help our Regional Managers meet service level agreements, particularly during periods of high-volume spikes. The hours are Monday through Friday from 8:30 a.m. to 5:00 p.m. Focus provides associates the opportunity to work a hybrid model.

  • Have proficiency in one specialization
  • Adjust focus as required to provide support to your team.
  • Have a fundamental working knowledge in systems and platforms, like Salesforce, Outlook, and custodian websites
  • Utilize effective communication skills with both internal and external partners
  • Provide Regional Operations phone support
  • Provide support and problem resolution to Advisors and internal teams as it pertains to new accounts, account maintenance, transfers or cashiering
  • Maintain a high standard of quality control for all incoming requests
  • Liaise with custodian partners and Advisors to successfully process requests
  • Review requests for clarity and /or omissions prior to submission to our custodian partners
  • Research and resolve issues with advisors, custodial partners, and internal teams to obtain the best possible outcome
  • Remain current on trends and policy changes required by custodians due to regulatory updates
  • Helps maintain accounts on the Envestnet and Orion platforms
  • Overtime may be required, specifically around high-volume times such as the end of a quarter and tax season.
  • Bachelor’s degree in related field and 1+ years of operations/client service experience; OR High School Diploma and 5+ years of working in financial services or related field.
  • Experience working with Charles Schwab, Fidelity, or Pershing preferred
  • Knowledge of CRM systems, preferably Salesforce
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