Operations Specialist - Acute Care

SummitStone Health Partners • Fort Collins, CO

5h • $20 - $24

About The Position

Responsible for providing support to SummitStone clients and team members while performing a broad range of operational duties in a fast-paced, clinical, and medical setting. This position can be located at any one of our SummitStone clinic locations and may be required to provide support at different locations on an as needed basis. This role will also be required to provide support to in-person, hybrid, and community-based teams.

Requirements

• High school diploma or completion of G.E.D. required.
• At least one year of experience in customer service or a client facing position required.
• Valid Colorado driver’s license or ability to obtain within 30 days of hire and a clean driving record required.
• CPR and First Aid certifications may be required at some locations.

Nice To Haves

• Experience in a related position in a healthcare or in behavioral healthcare operations preferred.
• Experience with high acuity care, highly desirable.
• Bilingual/bi-cultural preferred.

Responsibilities

• Delivers exceptional customer service and support to clients, SummitStone staff, community partners, and vendors in a professional, inclusive, and compassionate manner.
• Greets clients, checks them in for appointments, assists with paperwork, and collects payments as needed.
• Initiates crisis response protocols when clients present with urgent clinical needs, utilizing CPI techniques to de-escalate situations. Actively participates in assigned triage processes.
• Collaborates effectively with clinical, medical, and operations teams to enhance clinic efficiency and identify opportunities for improved workflows and functionality.
• Verifies client insurance coverage and ensures accurate application of benefits to patient accounts.
• Communicates clearly and professionally via email, phone, electronic medical records, and in-person interactions with both internal and external colleagues.
• Supports onboarding of new team members by sharing workflow knowledge and providing shadowing and training opportunities.

Benefits

• Medical, dental, and vision coverage — including options for eligible dependents
• Mental health and wellness resources
• Short-term and long-term disability insurances
• Paid time off (PTO): Accrued vacation and personal leave based on FTE status and length of service
• Paid Sick Leave: Provided in accordance with the Colorado Healthy Families and Workplaces Act (HFWA)
• A range of voluntary benefits available to all employees
• 403(b) retirement plan with employer matching contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED