Operations Specialist

RXO, Inc.•Charlotte, NC

11d

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As an Operations Specialist, you will support key customer accounts within RXO’s 4PL Warehouse organization. This role is highly customer-facing and plays a critical part in ensuring daily warehouse operations run smoothly, service levels are met, and customer expectations are exceeded. You will act as a central point of coordination between customers, warehouse partners, and internal RXO teams. What Your Day-to-Day Will Look Like Support day-to-day operations for assigned 4PL warehouse customer accounts, ensuring accurate and timely execution Serve as a primary operational point of contact for customers, responding to inquiries related to inventory, orders, inbound and outbound activity Monitor daily warehouse activity including receipts, shipments, inventory movements, and order fulfillment Maintain accurate customer and operational data across systems, including warehouse management and reporting tools Communicate operational updates, risks, and exceptions to customers and internal stakeholders Investigate and help resolve inventory discrepancies, shortages, damages, and service issues Coordinate with warehouse partners to schedule and adjust inbound and outbound activity as needed Support performance tracking and reporting tied to service level agreements (SLAs) and customer KPIs Assist with process improvements, documentation, and operational best practices to improve service consistency and efficiency

Requirements

1 year of experience in logistics, warehouse operations, supply chain, or a related operations role
General knowledge of warehouse or transportation operations
Strong communication skills and comfort working directly with customers
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

High school diploma or equivalent (associate or bachelor’s degree a plus)
Experience supporting customer accounts or client-facing operations
Familiarity with warehouse management systems (WMS), transportation systems, or operational reporting tools
Experience documenting processes or preparing routine operational reports
Ability to apply common-sense problem solving to written, verbal, or diagram-based instructions

Responsibilities

Support day-to-day operations for assigned 4PL warehouse customer accounts, ensuring accurate and timely execution
Serve as a primary operational point of contact for customers, responding to inquiries related to inventory, orders, inbound and outbound activity
Monitor daily warehouse activity including receipts, shipments, inventory movements, and order fulfillment
Maintain accurate customer and operational data across systems, including warehouse management and reporting tools
Communicate operational updates, risks, and exceptions to customers and internal stakeholders
Investigate and help resolve inventory discrepancies, shortages, damages, and service issues
Coordinate with warehouse partners to schedule and adjust inbound and outbound activity as needed
Support performance tracking and reporting tied to service level agreements (SLAs) and customer KPIs
Assist with process improvements, documentation, and operational best practices to improve service consistency and efficiency