Title Operations Specialist (In Office - Phoenix, AZ)

Zippy•Tempe, AZ

1d•Onsite

About The Position

We are seeking a Title Operations Specialist who is detail-oriented, proactive, and highly organized. This role ensures accurate and timely processing of manufactured home and vehicle titles, while collaborating with retailers, state/county agencies, and internal teams. The Title Operations Specialist will be instrumental in maintaining compliance, resolving discrepancies, and supporting both borrowers and investors. This position is in office in our Tempe, AZ location.

Requirements

2+ years of experience in manufactured home or vehicle titling.
Strong knowledge of state and county title requirements.
Excellent problem-solving and communication skills.
Ability to work independently while managing multiple priorities.
Experience managing a title pipeline alongside daily operational tasks.
Proficiency in verbal and written communication.
Willingness to learn new systems and tools as required.
Located in or near Tempe, AZ.

Nice To Haves

Prior experience with titling processes and documentation.
Familiarity with Word, Excel, Salesforce, and Outlook.
Notary certification is a plus. (If not certified, willingness to obtain one with company assistance).

Responsibilities

Monitor and manage the title inbox, ensuring timely responses and follow-ups.
Work with state and county agencies to clarify processes and resolve discrepancies.
Identify and resolve title errors quickly and accurately.
Partner with retailers to ensure titles are properly completed and transferred to borrowers.
Process titles for repossessed vehicles/homes.
Meet SLA requirements for investor-placed titles.
Support other titling tasks as needed to ensure smooth operations.

Benefits

Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
Paid Time Off: We offer generous PTO—and we encourage you to use it!
Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
Parental Leave: We provide paid parental leave to support you and your growing family.
No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.