OPERATIONS SPECIALIST - WATERFORD

First BanCorp•Miami, FL

About The Position

The Operations Specialist performs a variety of routine and non-routine analytical and operational duties to support both complex commercial and consumer loans. Projects a professional image through phone interaction, demonstrating deep knowledge of residential, multifamily, commercial real estate loans, lines of credit secured by real estate collateral, commercial / business loans, installment consumer loans.

Requirements

Bachelor’s Degree in Science or Business Administration or related field
Minimum of 3-5 years of experience in loan servicing for a bank or legal firm specializing in commercial, consumer, and/or residential loans.
Experience and/or knowledge in banking-loan rules and regulations as well as loan reports.
Experience and proficiency in office software and working with bank systems, such as FISERV, Synergy, OnBase, and Share File.
Experience in customer service to adept in using search tools, browsers, e-mail features, tracking features and familiarity of CRM solutions.
Strong sense of responsibility, punctuality, high level of motivation, good interpersonal skills.
Ability to work independently, as well as part of a team to achieve department goals.
Ability to work with all levels of management and staff.
Excellent verbal and written communication in English.
Computer Literate: Proficient in Microsoft (Outlook, Word, Excel, and Power Point).

Responsibilities

Assist by organizing and/or processing the daily activities for loan servicing to the core loan system, including: (1) Calculating and generating payoff letters (2) resolving loan exceptions (3) tax and insurance monitoring or processing to include escrow set-up, analysis and data remittance to 3rd party vendors (4) rate changes and accrual adjustments, requesting insurance policy coverages from customers and vendors timely (5) Analyzing and updating insurance policies according to regulatory requirements. Monitoring the issuance of lender placed insurance (6) Daily batch payment processing (7) Daily Insurance invoice processing (8) FPL processing
Conduct research to resolve loan requests and issues.
Communicates with internal and external customers to provide resolution.
Assist in providing coaching and training personnel to ensure bank policies and procedures are being followed.
Ensure procedural manuals are maintained and properly updated.
Provide assistance and/or prepares loan servicing reports, statistics, graphics, tables, and presentations, as requested.
Provide customer satisfaction to both internal and external customers and strives to continuously improve service delivery.
Meet monthly targets to achieve individual and departmental goals.
Provide support others operations department needed.
Perform other duties and special projects as assigned or directed.