Operations Specialist (Nashville)

ONErpm • Nashville, TN

9h

About The Position

About ONErpm Founded in 2010, ONErpm is a global music solutions company with 43 offices and studios in 35+ countries with over 570 staff members across the world, with significant presence in Brazil, the U.S., Europe, and other markets. ONErpm encompasses distribution, label solutions, content production, publishing, and an innovative marketing group that includes in-house advertising and influencer agencies, ONErpm has a proven track record of providing local and global support to artists and creators at any stage of their careers. About The Role: We are searching for a driven individual who can help us streamline daily operations to ensure efficiency and adherence to quality across all departments. The operations specialist should be comfortable communicating with people throughout the organization, able to solve problems and improvise as needed, and adept at estimating and managing time for a variety of tasks. The ideal candidate is a natural coordinator who has a strong sense of big picture objectives and a sharp eye for detail.

Requirements

• Preferably +3 years of experience in related activities.
• Confident PC user (MS Office, CRM, Billing, Digital Music Streaming Platforms)
• Excellent written and verbal English communication skills; proficiency in an additional language is a plus (Swahili or French)
• Ability to work under pressure and stress resilience
• Strong analytical and problem-solving skill
• Self-sufficiency and an ability to work with minimal supervision
• Strong verbal and written communication skills
• Attention to detail
• Love of music & desire to develop in the music industry

Responsibilities

• organization of support (tickets/emails) and approval of albums from priority artists, supervising whether the operational support is being provided correctly and within the deadline and in compliance with the rules of digital music platforms and ONErpm
• communication with digital music platforms and other company departments to resolve issues regarding content deliveries and status, as well as access, corrections, and profile checks of signed accounts
• provide technical support, guiding and training users in the use of software offered by the company
• consult about ONErpm services, support artists with signed accounts regarding access and exploitation of the account
• comply with the internal regulations, safety standards, and procedures inherent to the area, as well as observe compliance requirements and compliance with regulations relating to the company
• develop other activities inherent to the position or at the discretion of your immediate superior, as long as you are qualified and are under your knowledge and experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed